--000000000000d593ed0639f9866a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jeannie, Could we not just use our CCA for this doctor's office? Audra got a copy of a facility agreement and is working to make it appropriate, but we are wondering if a standard CCA would suffice to get payment for services we are currently billing. Thanks, Diane On Mon, Jul 14, 2025 at 3:28=E2=80=AFPM Jeannie Ortiz wrote: > Goopd Day, > > In reviewing this account, it appears that we are dealing with a facility > payer, but we do not have a facility agreement or contact information for > the payer. Could you please provide both so we can ensure the invoice is > sent to the appropriate department? They currently have a balance of > $390.00. > > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Wed, 9 Jul at 4:02 PM , Laurie Simpson > wrote: > Hi Diane, > > TheKey billing department is asking about this account. > Have you obtained the Facility Agreement yet? At this time, we do not > have any payment arrangements for invoice created 6/23/2025. > 1. Please deactivate Mark Millar account in Wellsky. > 2. Please obtain Facility Agreement between TheKey and Mark Millar > Allergy & Asthma Care MS. > 3. Please send Facility Agreement to ltci@thekey.com upon receipt and > request a New Parent Payor set up. > > > Laurie Simpson > Finance Onboarding | TheKey > Laurie.Simpson@thekey.com > 855.205.8007 > > On Thu, 3 Jul at 10:12 AM , Laurie Simpson > wrote: > Hi Diane, > Yes, I understand. More like a staffing agreement. > If the dentist office is paying TheKey directly then we need a Facility > Agreement between TheKey and Mark Millar Allergy & Asthma Care MS. > > For Mark Millar account, I used the information from the Mark Millar > Allergy & Asthma Care account to send invoice for DOS 6/23/2025 to Jane > Taylor. > > *Next Steps * > 1. Please deactivate Mark Millar account in Wellsky. > 2. Please obtain Facility Agreement between TheKey and Mark Millar > Allergy & Asthma Care MS. > 3. Please send Facility Agreement to ltci@thekey.com upon receipt and > request a New Parent Payor set up. > > > Please let me know if you have any questions or concerns. > > Thank you, > > Laurie Simpson > Finance Onboarding | TheKey > Laurie.Simpson@thekey.com > 855.205.8007 > > On Wed, 2 Jul at 5:03 PM , TheKey Support wrote: > Laure, > > This is a medical office that has a history with the key - DMV - in > Michigan. They have a relationship with our Nurse and call her directly > for her to fill in as needed. > He did not sign a CCA as this did not go through the office, he called th= e > nurse and the nurse sent us her hours after the fact. He was last > deactivated in May of 2025 - > Mark Millar Allergy & Asthma Care MS but there was no CCA or PAF with tha= t > account either. Is there a past account for him in which he has been > bil