--0000000000002a498e061e7d277e Content-Type: multipart/alternative; boundary="0000000000002a498d061e7d277d" --0000000000002a498d061e7d277d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I had to reset my auto deposit e transfer because my account is new. Can you please select to re-send the notification and it will then automatically go through. Because it is by e transfer you will see that it was not deposited. Please let me know when you re send. Thank you. *Wendy Loper DSW, LPN* *Gestionnaire des Soins* *Client Success Manager* 514-907-5065 TheKey.ca [image: TheKey] On Tue, Jul 30, 2024 at 3:30=E2=80=AFPM Girlie Gorospe-Nitafan wrote: > Hi Wendy, > > The e-transfer was completed earlier today. Please check to confirm that > the funds were deposited to your new bank account. > > > Thank you. > > You may also reach out to our HR Service Center *@ 888-874-8088 > OR HRSERVICECENTER@THEKEY.COM * > > Best, > > *Gee Gorospe-Nitafan * > Sr. Payroll Manager > * Please note my email has changed: * > gnitafan@thekey.com > 408-769-6590 > TheKey.com > [image: TheKey] > > > On Mon, Jul 29, 2024 at 4:49=E2=80=AFPM Wendy Loper > wrote: > >> Hello, >> >> Does the information below not indicate that the funds could not have >> been transferred because the account is closed? >> Scotia Bank has already informed me that the funds were not delivered. >> How is this not adequate proof? >> >> I was informed that I would be e tranfered as soon as proof was received= . >> The information below clearly indicates that. Furthermore, >> I advised accounting immediatley after the account was closed and >> provided my new banking information. The information below even provides >> the date of closure. I do not understand why there would be a penalty >> charge of $35.00. Changing banking information is a fairly common >> occurance. My mortgage was up for re newal and we re morgaged with anoth= er >> banking institution hence the closure. >> >> >> Please advise. >> >> Thank you, >> >> >> *Wendy Loper DSW, LPN* >> >> >> *Gestionnaire des Soins* >> >> *Client Success Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Seale, Taylor >> Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM >> Subject: RE: [External] Bank notification of direct deposit refusal to >> old account >> To: Wendy Loper , >> marc-anthony.kateb@scotiabank.com >> Cc: Girlie Gorospe-Nitafan >> >> >> Hi Wendy, >> >> >> >> Sorry for the delay. Unfortunately, our system does not have any way of >> proving that a payment was returned due to a closed account. I will prov= ide >> a screen shot stating when exactly the account was closed and hopefully >> this will help. Additionally, there was a massive system glitch on Frida= y >> effecting all scotia clients direct deposits therefore this might be an >> additional delay in the payment being returned. >> >> >> >> >> >> Thank you, >> >> >> >> *Taylor Seale* >> Che