--0000000000002fd92b061e7c043f Content-Type: multipart/alternative; boundary="0000000000002fd92a061e7c043e" --0000000000002fd92a061e7c043e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Wendy, The e-transfer was completed earlier today. Please check to confirm that the funds were deposited to your new bank account. Thank you. You may also reach out to our HR Service Center *@ 888-874-8088 OR HRSERVICECENTER@THEKEY.COM * Best, *Gee Gorospe-Nitafan * Sr. Payroll Manager * Please note my email has changed: * gnitafan@thekey.com 408-769-6590 TheKey.com [image: TheKey] On Mon, Jul 29, 2024 at 4:49=E2=80=AFPM Wendy Loper wrote: > Hello, > > Does the information below not indicate that the funds could not have bee= n > transferred because the account is closed? > Scotia Bank has already informed me that the funds were not delivered. Ho= w > is this not adequate proof? > > I was informed that I would be e tranfered as soon as proof was received. > The information below clearly indicates that. Furthermore, > I advised accounting immediatley after the account was closed and provide= d > my new banking information. The information below even provides the date = of > closure. I do not understand why there would be a penalty charge of $35.0= 0. > Changing banking information is a fairly common occurance. My mortgage wa= s > up for re newal and we re morgaged with another banking > institution hence the closure. > > > Please advise. > > Thank you, > > > *Wendy Loper DSW, LPN* > > > *Gestionnaire des Soins* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > ---------- Forwarded message --------- > From: Seale, Taylor > Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM > Subject: RE: [External] Bank notification of direct deposit refusal to ol= d > account > To: Wendy Loper , > marc-anthony.kateb@scotiabank.com > Cc: Girlie Gorospe-Nitafan > > > Hi Wendy, > > > > Sorry for the delay. Unfortunately, our system does not have any way of > proving that a payment was returned due to a closed account. I will provi= de > a screen shot stating when exactly the account was closed and hopefully > this will help. Additionally, there was a massive system glitch on Friday > effecting all scotia clients direct deposits therefore this might be an > additional delay in the payment being returned. > > > > > > Thank you, > > > > *Taylor Seale* > Chef Exp=C3=A9rience Client | Customer Experience Lead > > *___________________________________________________________________* > > *Banque Scotia* *| Succursale Vaudreuil-Dorion* > > *Scotiabank* *| Vaudreuil-Dorion Branch* > > 3070 Boul. De La Gare, Vaudreuil-Dorion, QC J7V 0H1 > > T 450.455.2763 x 4401 F 450.455.2382 > > > > taylor.seale@scotiabank.com > > taylor.seale@banquescotia.com > > banquescotia.com | scotiabank.com > > > > > Banque Scotia est un nom commercial utilis=C3=A9 par La Banque de > Nouvelle-=C3=89cosse > > Scotiabank is a business name used by The