--000000000000f16331062e6d28e6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Feb 18, 2025 at 8:28=E2=80=AFAM Roxana Cruz wrote: > Hi Sharon, > > I am raising this issue with ClearCare directly and will get back to you. > > > Thanks, > > > > > On Tue, 18 Feb at 10:45 AM , SharonSpeirs wrote: > Good morning Roxanne tried to help us yesterday and we thought it was > working but we have past shifts we have to input for payroll and billing > but Clear care allows us to edit and hit "complete" but then it changes > back to red - sometimes 10min later but this time was like an hour later = so > all the work we did is not back in red for on the dashboard and then when > you go to the shift it says incomplete > Can you help please as we have a deadline for this to be completed before > 8 am EST tomorrow > Thanks in advance > Sharon > Sharon Speirs > General Manager > sspeirs@thekey.com > Mobile: (778) 991-3361 > Office: (778) 279-3634 > TheKey.com > *We value your feedback. Please leave us a Google review* > > > > 1061281:611100 > --000000000000f16331062e6d28e6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 = On Tue,= Feb 18, 2025 at 8:28=E2=80=AFAM Roxana Cruz < clearcaresupport@homecareassistance.com > wrote: