--000000000000d5db440626d0ab47 Content-Type: multipart/alternative; boundary="000000000000d5db430626d0ab46" --000000000000d5db430626d0ab46 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We have two clients who are active that we can possibly request to have Autopay reactivated in Versapay included the additional information and recommendation below. ID Name Customer Location Region Autopay Date status changed Reason Autopay Removed Recommendation 159799 Gordon Lax Montreal Canada No 7/2/24 3:04 Client pays by E- Transfer approved by Cheryl Cartwright Versapay supports PAD accounts and this can be set up for autopay to automate their weekly payments vs weekly e-transfer requests with their bank 151409 Susan Ferguson Toronto Canada No 6/21/24 20:32 Credit card was compromised Turn off awaiting for new card info.Updated information added to Versa pay multiple paying accounts.7 Payment methods on file Updated payment method has been added into Versapay, Clients son has used two different payment methods regularly to make payments visa CC ending in 8195 and PAD ending in 4400. Do not see any notes that this client has split payments with a CAD government entity so either account they choose to use can be set up for autopay Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Nov 13, 2024 at 6:30=E2=80=AFAM Lito Delapena wrote: > HI Tim, > > i'll go back through the list and provide my recommendations for those > that should have Auto pay reactivated. > > Thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Wed, Nov 13, 2024 at 6:19=E2=80=AFAM Timothy Thomas wr= ote: > >> Thanks Lito. >> >> I'll go through with the team. Hopefully we can convince some clients to >> enable it. >> >> On Tue, Nov 12, 2024 at 1:48=E2=80=AFPM Lito Delapena >> wrote: >> >>> Hi Tim, >>> >>> We reviewed the list of clients with outpay deactivated and wanted to >>> provide the notes below as to why Autopay was removed. Please let me kn= ow >>> if you have any questions >>> >>> ID Name Customer Location Region Autopay Date status changed Reason >>> Autopay Removed >>> 157938 Joanne Fitzpatrick Montreal Canada No 10/30/24 12:22 Client >>> Deceased and the original account on file was closed >>> 160749 Deirdre McIlwraith Montreal Canada No 9/18/24 2:37 Client asked >>> for payment information to be removed after last invoice was paid- tick= et >>> 937300 >>> 161362 Dr. Valerie Pasztor Montreal Canada No 9/11/24 12:46 Approved by >>> Laszlo- The Royal Trust Bank is POA for this client and make the paymen= ts >>> via EFT ticket 947563 >>> 101432 Patrick Johns Milwaukee Midwest No 8/30/24 2:03 Client passed >>> away POA no longer has access