--00000000000079838d0626cc2f55 Content-Type: multipart/alternative; boundary="00000000000079838c0626cc2f54" --00000000000079838c0626cc2f54 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, i'll go back through the list and provide my recommendations for those that should have Auto pay reactivated. Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Nov 13, 2024 at 6:19=E2=80=AFAM Timothy Thomas wrot= e: > Thanks Lito. > > I'll go through with the team. Hopefully we can convince some clients to > enable it. > > On Tue, Nov 12, 2024 at 1:48=E2=80=AFPM Lito Delapena > wrote: > >> Hi Tim, >> >> We reviewed the list of clients with outpay deactivated and wanted to >> provide the notes below as to why Autopay was removed. Please let me kno= w >> if you have any questions >> >> ID Name Customer Location Region Autopay Date status changed Reason >> Autopay Removed >> 157938 Joanne Fitzpatrick Montreal Canada No 10/30/24 12:22 Client >> Deceased and the original account on file was closed >> 160749 Deirdre McIlwraith Montreal Canada No 9/18/24 2:37 Client asked >> for payment information to be removed after last invoice was paid- ticke= t >> 937300 >> 161362 Dr. Valerie Pasztor Montreal Canada No 9/11/24 12:46 Approved by >> Laszlo- The Royal Trust Bank is POA for this client and make the payment= s >> via EFT ticket 947563 >> 101432 Patrick Johns Milwaukee Midwest No 8/30/24 2:03 Client passed >> away POA no longer has access to funds. Turned off until Bank of America= to >> be appointed as trustee >> 160825 Gail Kaitis Chicago Midwest No 8/27/24 3:15 Client was >> deactivated on 8/18/24 no longer needed care- Account was turned of due = to >> incorrect ACH information >> 159596 Nancy Paul Columbus (Ohio) Midwest No 8/21/24 4:06 Auto pay was >> not turned back on after PAF info was reentered correctly- Client no lon= ger >> on service Ticket 922032 >> 121078 Martha Trout Columbus (Ohio) Midwest No 8/20/24 4:54 Client >> Deceased approved by Lito on Ticket 903825 to turn off >> 160245 Gloria Belling Milwaukee Midwest No 8/15/24 4:40 Incorrect >> payment information on CCA so Autopay was removed. Client no longer need= s >> service Deactivated on 7/29/24 >> 160448 Susan Galloway Calgary Canada No 7/29/24 12:14 Client Deceased >> Approval for Client to pay by check by Laszlo and Timothy Thomas- Ticket >> 881773 >> 159996 Tommaso Butera Montreal Canada No 7/19/24 1:54 Client was >> approved to pay via E- Transfer - Ticket 874264- Client no longer needs >> care as of 9/12/24 >> 157867 Bob Cockburn Oakville Canada No 7/8/24 1:08 Client is deceased >> autopay and Visa card removed per POC request- Ticket 856630 >> 159799 Gordon Lax Montreal Canada No 7/2/24 3:04 Client pays by E- >> Transfer approved by Cheryl Cartwright >> 159561 David Asper Chicago Midwest No 6/30/24 1:46 Clie