--000000000000179b2b05f56a82ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, didn't you have an issue with certain VOIPS in Canada? I am almost certain that the Toronto market did and switched to another VOIP due to this issue. I will submit a ticket to IT to see what we can get done. Amanda, are you noticing that it is when you are using 8x8 on your cell phone or laptop? Best, On Wed, Feb 22, 2023 at 9:29 AM Angie Markwell wrote: > Ok I know e need to keep 8x8 as numbers we provide out to clients so > ensuring no issues - also helpful if I can escalate issues for you all to > Senior Leadership as needed. Don=E2=80=99t need you all having to waste e= nergy in > wrong places. Feel free to keep sharing! Cheers! > > Sent from Angie's iPhone > > On Feb 22, 2023, at 12:23 PM, Timothy Thomas wrote: > > =EF=BB=BF > Hi Angie, > > I've spoken to IT a number of times regarding 8x8. > > Like most VOIP services it's extremely finicky and dependent on the > quality of your WIFI / LTE signal. In our experience, it's best to use 8x= 8 > on your laptop as the wifi signal is stronger and more stable. When out i= n > the field I recommend you call forward your 8x8 number to your cell phone > #. > > The reason I circulated this email is because Cheryl and I are unable to > search the 8x8 contact list and pull up HCLs numbers, so I recommended we > add them to our contact list manually. > > > On Wed, Feb 22, 2023 at 12:18 PM Amanda Ilines > wrote: > >> Thanks Angie! Audra, did you want to set up a phone call to discuss? >> >> On Wed, Feb 22, 2023 at 12:11 PM Angie Markwell > angie.markwell@thekey.com> wrote: >> >>> Hi Audra, >>> Who can help address this issue as need 8x8 to work. Thanks >>> >>> Sent from Angie's iPhone >>> >>> On Feb 22, 2023, at 12:05 PM, Amanda Ilines >>> wrote: >>> >>> =EF=BB=BF >>> Hi Tim, >>> >>> My 8x8 number never works well and there is a huge delay when I get >>> calls through it. However, here it is! >>> >>> 289-270-9871 >>> >>> I pretty much solely use my work cell number as I have so many issues >>> with 8x8! >>> >>> Here is my work cell # 437-217-5861 >>> >>> On Fri, Feb 17, 2023 at 2:27 PM Timothy Thomas wrote: >>> >>>> Hi HCLs >>>> >>>> Can you please send Cheryl and I your 8x8 numbers? They don't always >>>> show up in the app. >>>> >>>> Thanks >>>> >>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Amanda Ilines >>> Home Care Liaison >>> *Please note my email has changed:* >>> amanda.ilines@TheKey.com >>> (437) 217-5861 >>> TheKey.com >>> [image: TheKey] >>> >>> -- >> Amanda Ilines >> Home Care Liaison >> >> amanda.ilines@TheKey.com >> >> (437) 217-5861 >> TheKey.com >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > > --=20 Audra Will