--00000000000045681506140c0e8b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, InContact has confirmed that the issue has been *resolved*. Test calls conducted by the Call Center have validated this resolution. If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com or by calling us at (888) 838-1955. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, Mike Conner On Tue, Mar 19, 2024 at 7:04=E2=80=AFPM Mike Conner wrote: > Good day All, > > The Call Center is reporting that the phone system Issue is ongoing. > InContact believes they have identified the issue and are working to > resolve it as quickly as possible. > > *Next Update:* We will be providing another update by 8:00pm est > > Kind Regards, > Mike > > > On Tue, Mar 19, 2024 at 6:24=E2=80=AFPM Mike Conner > wrote: > >> Dear Team, >> >> We are currently experiencing intermittent outages with InContact, our >> Call Center's phone system. This disruption is affecting our ability to >> both make and receive calls efficiently. >> >> *Impact:* Incoming and outgoing calls may experience dead air, resulting >> in callers unable to hear the Call Center Agents. >> >> *Current Status:* InContact has been notified of the issue, and we are >> actively collaborating with them to resolve it promptly. >> >> *Next Update:* We anticipate providing another update by 7:20pm est. >> >> Thank you for your patience and cooperation as we work to restore full >> functionality to our call center operations. >> >> Kind Regards, >> *Mike Conner* >> IT Manager - Services and Support >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > --00000000000045681506140c0e8b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, InContact has confirmed that the issu= e has been resolved . Test calls conducted by the Call Center have va= lidated this resolution. If further support is required, as always, = please reach out to the IT Help Desk by emailing us at itsupport@thekey.com or by calling us at (888) 838-= 1955. We're here to help! Please note that our IT Help Desk is availabl= e, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, M= ike Conner On Tue, Mar 19, = 2024 at 7:04=E2=80=AFPM Mike Conner < noreply_italerts@thekey.com > wrote: Good day All, The Call Center is reporting that the phone system Issue is ongoing. InCo= ntact believes they have identified the issue and are working to resolve it= as quickly as possible.=C2=A0=C2=A0 Next Update: = =C2=A0We will be providing another update by 8:00pm est Kind Regards, Mike=C2=A0 On Tue, Mar= 19, 2024 at 6:24=E2=80=AFPM Mike Conner < noreply_italerts@thekey.com > wrot= e: Dear Team, We are currently experiencing intermittent outages wi= th InContact, our Call Ce