--000000000000cd163706140b80d9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Call Center is reporting that the phone system Issue is ongoing. InContact believes they have identified the issue and are working to resolve it as quickly as possible. *Next Update:* We will be providing another update by 8:00pm est Kind Regards, Mike On Tue, Mar 19, 2024 at 6:24=E2=80=AFPM Mike Conner wrote: > Dear Team, > > We are currently experiencing intermittent outages with InContact, our > Call Center's phone system. This disruption is affecting our ability to > both make and receive calls efficiently. > > *Impact:* Incoming and outgoing calls may experience dead air, resulting > in callers unable to hear the Call Center Agents. > > *Current Status:* InContact has been notified of the issue, and we are > actively collaborating with them to resolve it promptly. > > *Next Update:* We anticipate providing another update by 7:20pm est. > > Thank you for your patience and cooperation as we work to restore full > functionality to our call center operations. > > Kind Regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --000000000000cd163706140b80d9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Call Center is reporting that the= phone system Issue is ongoing. InContact believes they have identified the= issue and are working to resolve it as quickly as possible.=C2=A0=C2=A0 Next Update: =C2=A0We will be providing another upda= te by 8:00pm est Kind Regards, Mike= =C2=A0 On Tue, Mar 19, 2024 at 6:24=E2=80=AFPM Mike Conn= er < noreply_italerts@thek= ey.com > wrote: Dear Team, We are currently experiencing inte= rmittent outages with InContact, our Call Center's phone system. This d= isruption is affecting our ability to both make and receive calls efficient= ly. Impact: Incoming and outgoing calls may experience dead a= ir, resulting in callers unable to hear the Call Center Agents.=C2=A0 Current Status: InContact has been notified of the issue, and we a= re actively collaborating with them to resolve it promptly. Next = Update: We anticipate providing another update by 7:20pm est. Th= ank you for your patience and cooperation as we work to restore full functi= onality to our call center operations. Kind Regards, = Mike Conner IT Manager - Services and Support Contact IT Sup= port 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com </