--000000000000fa64f605690ed6a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We have discussed this at length and our positions is as follows: We know from the last increase (less than 3 months ago) we negotiated for Ashley's raise that you don't pay your employees more than $12 - so less than half of our "preferred rate" goes to your employees. That is your company choice - not ours. We assumed with this pricing structure, which is more than other agencies charge, you could pay for qualified people - which you assured us would happen. We agreed to a raise for Ashley, which we feel is still a very low wage all things considering, with no benefits, holiday pay, travel assistance or incentives. We agree with you - we don't think you can retain the quality caregivers you promise at the minimum wage HCA pays. We have seen that evidenced multiple times and now with Maya's departure we can't help but assume if she had been paid a decent wage she would have stayed on. If your overhead is too high to allow for a fair wage then you can't foist these problems onto your clients who are expecting the level of service you promise. We have gone through more than 12 caregivers I believe at this point - most of whom had minimal training and experience. We don't agree to a new 12% increase. We just agreed to an increase. We are hoping to work this out with you but we cannot accept these terms nor the uncertainty of future demands. My mothers care is not that complicated - yet we are still doing a lot of care management that should be managed by HCA. We are still doing far more and paying more than what we anticipated and then being asked to pay even more is just simply unfair. I hope you reconsider your request. Thank you, Anna and Amelia On Fri, Mar 30, 2018 at 8:49 AM Timothy Thomas wrote: > Hi Amelia, > > I wanted to speak to you about our need to modify our pricing structure t= o > $28/hour effective April 9th. As things stand now, in light of your > preferred hourly rate of $24.50/hour and our higher than normal labour > costs for your staff, the current model is unsustainable for us. What=E2= =80=99s > more, with the pending increase to minimum wage of 7% and the highly > competitive market for caregivers the cost of labour is increasing > significantly. > > Obviously you have the choice to seek out alternatives; however we feel > this change will allow us to make a fair profit while improving our chanc= es > of attracting the profile of caregiver you demand. As it stands now, we > have had a lot of turnover and we feel a new billing and pay structure wi= ll > give us the option to better attract the talent your looking for. > > Feel free to take the time necessary to get back to me. In the meantime I > wish you and yours a very happy Easter. > Regards, > Tim > > On Fri, Mar 30, 2018 at 10:15 AM, Amelia Watkins > wrote: > >> How about 2PM? It=E2=80=99ll probably just be you and me. I=E2=80=99m al= so ok to ema