RE: New Client with Guardian - Kenwood Ohio - [#1070596]

From
Laszlo Kovacs <laszlo.kovacs@thekey.com>
To
Will Reid <wreid@thekey.com>, Marc Atkinson <marc.atkinson@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, Laura Horval <lhorval@thekey.com>, TheKey Billing <billing@thekey.com>
Date
2025-03-10 11:19:55
Folder
INBOX
--000000000000f8d648062fff578d Content-Type: multipart/alternative; boundary="000000000000f8d647062fff578c" --000000000000f8d647062fff578c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I=E2=80=99d love to play poker with this client as I love it when I see a b= luff from a mile away! For the record, I=E2=80=99m advising against this, but given Tim has alread= y approved below I=E2=80=99ll approve as well. Marc =E2=80=93 The account is also approved for N10 pay terms. Thanks, *From:* Will Reid *Sent:* Friday, March 7, 2025 1:49 PM *To:* Laszlo Kovacs *Cc:* Timothy Thomas ; Laura Horval ; TheKey Billing *Subject:* Re: New Client with Guardian - Kenwood Ohio - [#1070596] I understand the concern but we can manage this easily at the local level. The client mailed checks with their past provider and due to variations at the usps checks arrived at different intervals causing phone calls from AP etc. The payer works 1 mile from our office and will hand deliver the checks. We will mail them same day so there would be no delay. We double checked and they said it=E2=80=99s a deal breaker to do it any other way. *Will Reid* Partner | *TheKey* Mobile: 513.707.2304 [image: Image removed by sender.] On Fri, Mar 7, 2025 at 11:02=E2=80=AFAM Laszlo Kovacs wrote: I understand the request to pay via check, but can we just get the client to mail it to our lockbox? In the event that Laura wins the lottery and leaves TK, this suggested process isn=E2=80=99t optimal=E2=80=A6 *From:* Timothy Thomas *Sent:* Friday, March 7, 2025 9:34 AM *To:* Will Reid *Cc:* Laura Horval ; Sophia Jantz ; laszlo.kovacs@thekey.com *Subject:* Re: New Client with Guardian - Kenwood Ohio - [#1070596] Approved On Thu, Mar 6, 2025 at 8:04=E2=80=AFPM Will Reid wrote: I absolutely approve this. Thanks *Will Reid* Partner | *TheKey* Mobile: 513.707.2304 [image: Image removed by sender.] On Thu, Mar 6, 2025 at 1:57=E2=80=AFPM Laura Horval wr= ote: The client's name is Caroline McGabe. I will loop Will Reid in as well. Thank you! On Thu, Mar 6, 2025 at 1:53=E2=80=AFPM Sophia Jantz wr= ote: Hi Laura, Good afternoon. May you please provide the name of the client. Also we need to obtain approval from both Tim Thomas and Laszlo Kovacs to receive checks and not have the client on auto pay. I have included them in the email for approval. Thank you! Respectfully, *Sophia Jantz* Client Support Specialist II| *TheKey* Phone: 866-226-1702 billing@thekey.com [image: Image removed by sender.] On Wed, 5 Mar at 1:56 PM , Laura Horval wrote: Good Afternoon, We have a new client starting this Friday who will have to send a weekly check for services due to going through the court system for approval. They have been doing this with another agency but are switching to us. Payment has not been an issue thus far. Can you please let me know where I should send the check after they deliver it every Friday? *Laura Horval MSW LSW * General Manager | *TheKey* Office: 513-891-2273 Mobil

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