--000000000000c7bf6e0617f193df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Mark Is it possible to get the local Vancouver 8 by 8 number by Thursday for Chandani Patel and one for Shyanne Hansen for the following week? Would you prefer I put a ticket in for IT? Let me know Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Fri, May 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wrote= : > Understood. > > In the case of Shyanne, the DND option is fine as she's currently on > Maternity leave and not active in any other ring group. Please add her > along with a local number. > > I will manage Chandani's ring group access manually - please assign her a > number as well. > > Thanks > > On Fri, May 3, 2024 at 9:50=E2=80=AFAM Mark Warner wrote: > >> Hi Tim. >> >> Unless I have misunderstood something, there will be specific days and >> specific times the two users will be needed to be added/removed from the >> on-call ring group. The 8x8 platform does not have a mechanism for >> automatically including or excluding users to/from ring groups based on = a >> schedule. Ring group membership attributes are 100% manual. It will >> require an 8x8 administrator to manually add/remove the users via a note= d >> schedule. I thought it would make more sense for your team to work local= ly >> in case the schedule alters unexpectedly. With you and Joey having ring >> group access and the knowledge of how to add/remove members, it would >> provide you all with maximum flexibility rather than submitting a ticket >> and waiting for IT to make the ring group changes. >> >> If the second option of adding the two users to the necessary on-call >> group one time, for the duration of the coverage needs, and having them = use >> the 8x8 Do Not Disturb feature to silence calls when they are NOT needed= is >> acceptable, that can be done quickly and easily by IT. >> >> Please let me know if I=E2=80=99ve missed something. Thanks! >> >> *Mark Warner* >> VoIP Network Administrator >> Contact IT Support 8am-9pm EST @ (888) 838-1955 >> hca.freshdesk.com >> TheKey (formerly Home Care Assistance) >> >> >> >> >> On Fri, May 3, 2024 at 8:33=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi Mark, >>> >>> This isn't a request that 8x8 support can assist with? Without the need >>> for granting additional access? If not Joey and I will manage but this = is >>> disappointing. >>> >>> Side note, Chandani and Shyanne will need Vancouver numbers added to >>> their 8x8 profiles. Preferable area code 604 or 778. >>> >>> Thanks >>> >>> On Thu, May 2, 2024 at 9:01=E2=80=AFPM Sharon Speirs wrote: >>> >>>> Hoping one of you can help me get this set up without a lot of >>>> =E2=80=9Capprovals=E2=80=9D >>>> Let me know >>>> Sharon >>>> >>>> >>>> Sharon, Speirs >>>> >>>> General Manager >>>> >>>> Vancouver, BC >>>> >>>> Office: 778.279.3634 >>>> >>>> sspeirs@thekey.com >>>> >>>> TheKey.ca >>>>