--000000000000419e7d0617f1b166 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Their numbers have already been assigned (you should have seen a reply on that.) Have them both go into their 8x8 app. Click on their pic/initials in the upper left corner, and under Caller ID they should see their additional numbers. On Wed, May 8, 2024 at 8:49=E2=80=AFAM Sharon Speirs w= rote: > Morning Mark > Is it possible to get the local Vancouver 8 by 8 number by Thursday for > Chandani Patel and one for Shyanne Hansen for the following week? > Would you prefer I put a ticket in for IT? > Let me know > Sharon > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Fri, May 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wro= te: > >> Understood. >> >> In the case of Shyanne, the DND option is fine as she's currently on >> Maternity leave and not active in any other ring group. Please add her >> along with a local number. >> >> I will manage Chandani's ring group access manually - please assign her = a >> number as well. >> >> Thanks >> >> On Fri, May 3, 2024 at 9:50=E2=80=AFAM Mark Warner >> wrote: >> >>> Hi Tim. >>> >>> Unless I have misunderstood something, there will be specific days and >>> specific times the two users will be needed to be added/removed from th= e >>> on-call ring group. The 8x8 platform does not have a mechanism for >>> automatically including or excluding users to/from ring groups based on= a >>> schedule. Ring group membership attributes are 100% manual. It will >>> require an 8x8 administrator to manually add/remove the users via a not= ed >>> schedule. I thought it would make more sense for your team to work loca= lly >>> in case the schedule alters unexpectedly. With you and Joey having ring >>> group access and the knowledge of how to add/remove members, it would >>> provide you all with maximum flexibility rather than submitting a ticke= t >>> and waiting for IT to make the ring group changes. >>> >>> If the second option of adding the two users to the necessary on-call >>> group one time, for the duration of the coverage needs, and having them= use >>> the 8x8 Do Not Disturb feature to silence calls when they are NOT neede= d is >>> acceptable, that can be done quickly and easily by IT. >>> >>> Please let me know if I=E2=80=99ve missed something. Thanks! >>> >>> *Mark Warner* >>> VoIP Network Administrator >>> Contact IT Support 8am-9pm EST @ (888) 838-1955 >>> hca.freshdesk.com >>> TheKey (formerly Home Care Assistance) >>> >>> >>> >>> >>> On Fri, May 3, 2024 at 8:33=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Hi Mark, >>>> >>>> This isn't a request that 8x8 support can assist with? Without the nee= d >>>> for granting additional access? If not Joey and I will manage but this= is >>>> disappointing. >>>> >>>> Side note, Chandani and Shyanne will need Vancouver numbers added to >>>> their 8x8 profil