--00000000000020718f05e284f86d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, Apologies for the delay. We recommend utilizing the JIRA service desk to report issues for a more timely response. I've double checked the Rules configuration around weekend unicom messages, and Kathryn's email address appears correctly configured into the Rules from my end. Please clarify the following to assist in troubleshooting: 1. Is it possible that the emails were getting sent to Kathryn, but ended up in a different folder such as Spam? 2. Who got the message with no name attached? Was that from Cheryl, or Kathryn? 3. Are others aside from Kathryn getting the emails as expected? If so, we can consider just adding Kathryn to the broader mavencare@thekey.com email user group, but only if that makes sense from an information access perspective. Thanks, On Tue, Jun 28, 2022 at 12:13 PM Taneshia Persaud wrote: > Hi Aaron, > > Just following up on this email. > > Best, > > Taneshia > > On Sun, Jun 26, 2022 at 1:44 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Hey Aaron, >> >> Sorry to bother you, but Kathryn isn=E2=80=99t getting any Unicom messag= e emails, >> Cheryl has been forwarding them to her. Also, she should be only getting >> them for TO, not NY. >> >> She got the following message: >> >> There=E2=80=99s a number with no name attached 917-545-6647 saying my ap= p >> doesn=E2=80=99t work I didn=E2=80=99t take any case? >> >> >> I=E2=80=99ve forwarded the above to Carly already in case it=E2=80=99s t= ime sensitive. >> >> Thanks in advance, >> >> Taneshia >> >> >> >> ---------- Forwarded message --------- >> From: Kathryn Nester >> Date: Fri, Jun 24, 2022 at 4:16 PM >> Subject: Re: Addition to mavencare@thekey.com Alerts After Hours >> To: Taneshia Persaud >> CC: Cheryl Cartwright , Aaron Lal > aaron@mavencare.com>, Vincent Jim >> >> >> Thanks Taneshia and Aaron for getting this set up! Have a great weekend >> ahead everyone! >> >> On Fri, Jun 24, 2022 at 4:14 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Thank you, Aaron!! >>> >>> On Fri, Jun 24, 2022 at 3:59 PM Cheryl Cartwright >> ccartwright@homecareassistance.com> wrote: >>> >>>> Thanks Aaron. Kathryn should have these notifications ongoing not just >>>> for this weekend. >>>> >>>> >>>> >>>> On Fri., Jun. 24, 2022, 4:25 p.m. Taneshia Persaud, >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Good afternoon Aaron - Happy Friday! >>>>> >>>>> Hope you're well. >>>>> >>>>> Could we please add Kathryn (knester@homecareassistance.com) to the >>>>> alerts to mavencare@thekey.com for this weekend, please? This should >>>>> include missed clock ins and after hours unicom messages. >>>>> >>>>> Thanks in advance. >>>>> >>>>> Kindest regards, >>>>> >>>>> Taneshia >>>>> >>>>> -- >>>>> >>>>> *Taneshia Persaud*, RPN, GCP >>>>> General Manager, Toronto >>>>> Home Care Assistance (HCA) & Mavencare >>>>> 416-855-2333 >>>>> >>>>> *Please n