----==_mimepart_65ea3b4b80cdd_2353fb6a2f8dfac67042389 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 Thank you for letting us know. I will send this to= our Payment Application team immediately, to get this resolved and have = the appropriate funds returned to the client's credit card.=C2=A0 = = = On Thu, 7 Mar at 12:54 PM , Shawntel Sousa wrote: Hi team, = = I am not sure who added tags to this clients profile - I only added E-Tr= ansfer but someone added PAD and Credit Card - they pay by e-transfer(cre= dit card is on file as a just incase, this was requested by billing) but = we have been charging them by credit card and they have been paying by e-= transfer.=C2=A0 = = We will need to credit them back all the credit card payments immediatel= y. This client came from a referral of ours and they are extremely upset.= =C2=A0 = = Please ensure that the credit card is removed from the client payment pr= ofile. = = The E-transfers come from Dwayne Lashyn.=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 ----==_mimepart_65ea3b4b80cdd_2353fb6a2f8dfac67042389 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 Thank you for letting us know. I will send this to our P= ayment Application team immediately, to get this resolved and have the ap= propriate funds returned to the client's credit card.=C2=A0 On Thu, 7 Mar at 12:54 PM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi team, I am not sure who added tags to this clients profile - = I only added E-Transfer but someone added PAD and Credit Card - they pay = by e-transfer(credit card is on file as a just incase, this was requested= by billing) but we have been charging them by credit card and they have = been paying by e-transfer.=C2=A0 We will need to credit them back all the credit card pa= yments immediately. This client came from a referral of ours and they are= extremely upset.=C2=A0 Please ensure that the credit card is removed from the = client payment profile. The E-transfers come from Dwayne Lashyn.=C2=A0 Warm reg= ards, Shawntel Sousa, LPN Client Success Manager Home Care Assi= stance/The Key Calgary Office number: (403) 301-3777 Winnipeg O= ffice Number: (204) 489-6000 Mobile number: (403) 305-6588 = 692258:611100 = ----==_mimepart_65ea3b4b80cdd_2353fb6a2f8dfac67042389--