--000000000000ebafd306039b741e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes i am, thank you On Wed, Aug 23, 2023, 2:28 p.m. Craig Ackerson wrote= : > Hi Melissa, > > The initial problem was that the Wi-Fi was not working on the laptop. To > get it working, we sent a USB Wi-Fi and an Ethernet cable. Since you are > working on the ethernet cable, I can now remote to the system and see if = I > can make it connect using the built-in Wi-Fi on the laptop. If the > built-in Wi-Fi is actually broken, we can plug in the USB Wi-Fi and have > you connect with that so that you no longer need to be plugged into the > ethernet. > Are you available today at 4 PM EST for me to remote and troubleshoot thi= s? > > > Thanks, > > Craig Ackerson > > > On Wed, 23 Aug at 2:13 PM , MelissaCaltagirone mcaltagirone@homecareassistance.com> wrote: > No i have not but why does it need an adapter? Why doesnt the laptop just > work with my wifi? > > On Wed, Aug 23, 2023, 2:11 p.m. Craig Ackerson > wrote: > >> Hi Melissa, >> >> You should have received an ethernet cable and a USB WIfi adapter. Have >> you connected to the Wifi with the new adapter? If you need assistance = let >> me know. >> >> >> Thanks, >> >> Craig Ackerson >> >> >> On Wed, 23 Aug at 12:48 PM , Timothy Thomas wrote: >> Hi Craig, >> >> Were you able to sort out Melissa's wifi access? She's using the etherne= t >> cable now but it's not a convenient way for her to connect. If it is not >> fixable can we replace the system please? >> >> Thanks! >> Tim >> >> On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson >> wrote: >> >>> Hi Melissa, >>> >>> Yes, you would need an ethernet cable. If you do not have access to >>> one, I can send you one. Is the router in the same room as where you >>> work? If so roughly how away is it? >>> =E2=80=8B >>> If there are in different rooms, I can send a shorter ethernet cable yo= u >>> can temporarily plug in to allow me to enable your Wi-fi Adapter. >>> =E2=80=8B >>> I will also send a USB Wi-Fi adapter in case we cannot get your built-i= n >>> Wi-Fi to work. >>> =E2=80=8B >>> What address should I ship these to? >>> >>> >>> Thanks, >>> >>> Craig Ackerson >>> >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> 359742:611100 > --000000000000ebafd306039b741e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes i am, thank you=C2=A0 On Wed, Aug 23, 2023, 2:28 p.m. = Craig Ackerson < itsupport@thekey= .com > wrote: Hi Melissa,=C2=A0 The initial problem was that the Wi-Fi was not working on = the laptop.=C2=A0 To get it working, we sent a USB Wi-Fi and an Ethernet ca= ble.=C2=A0 Since you are working on the ethernet cable, I can now remote to= the system and see if I can make it connect using the built-in Wi-Fi on th= e laptop.=C2=A0 If the built-in Wi-Fi is actually broken, we