----==_mimepart_64e64fda529fd_2322acf5bab6ff826022759 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Melissa,=C2=A0 The initial problem was that the Wi-Fi was not work= ing on the laptop. =C2=A0To get it working, we sent a USB Wi-Fi and an Et= hernet cable. =C2=A0Since you are working on the ethernet cable, I can no= w remote to the system and see if I can make it connect using the built-i= n Wi-Fi on the laptop. =C2=A0If the built-in Wi-Fi is actually broken, we= can plug in the USB Wi-Fi and have you connect with that so that you no = longer need to be plugged into the ethernet. Are you available today at = 4 PM EST for me to remote and troubleshoot this? Thanks,=C2=A0 = Craig Ackerson = = On Wed, 23 Aug at 2:13 PM , MelissaCaltagirone wrote: No i have not but why does it need an adapte= r? Why doesnt the laptop just work with my wifi?=C2=A0 = = = On Wed, Aug 23, 2023, 2:11 p.m. Craig Ackerson wr= ote: = = = = = Hi Melissa,=C2=A0 = = You should have received an ethernet cable and a USB WIfi adapter.=C2=A0= Have you connected to the Wifi with the new adapter?=C2=A0 If you need a= ssistance let me know. = = = Thanks,=C2=A0 = = Craig Ackerson = = = = = = On Wed, 23 Aug at 12:48 PM , Timothy Thomas wrote: Hi Craig, = Were you able to sort out Melissa's wifi access? She's using the etherne= t cable now but it's not a convenient way for her to connect. If it is no= t fixable can we replace the system please? = = Thanks! = Tim = = = = On Thu, Jul 20, 2023 at 11:15=E2=80=AFAM Craig Ackerson wrote: = = = = = Hi Melissa, = = Yes, you would need an ethernet cable.=C2=A0 If you do not have access t= o one, I can send you one.=C2=A0 Is the router in the same room as where = you work?=C2=A0 If so roughly how away is it? = =E2=80=8B = If there are in different rooms, I can send a shorter ethernet cable you= can temporarily plug in to allow me to enable your Wi-fi Adapter. =C2=A0= = =E2=80=8B = = I will also send a USB Wi-Fi adapter in case we cannot get your built-in= Wi-Fi to work. = =E2=80=8B = = What address should I ship these to? = = = Thanks,=C2=A0 = = Craig Ackerson = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_64e64fda529fd_2322acf5bab6ff826022759 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Melissa,=C2=A0 The initial problem was that the Wi-Fi was not working o= n the laptop. =C2=A0To get it working, we sent a USB Wi-Fi and an Etherne= t cable. =C2=A0Since you are working on the ethernet cable, I can now rem= ote to the system and see if I can make it connect using the built-in Wi-= Fi on the laptop. =C2=A0If the built-in Wi-Fi is actually broken, we can = plug in the USB Wi-Fi and have you connect with that so that you no longe= r need to be plugged into the ethernet. Are you available today at 4 PM EST for me to remote and= troubleshoot this? Thanks,=C2=