--000000000000113e13060827b95b Content-Type: multipart/alternative; boundary="000000000000113e12060827b95a" --000000000000113e12060827b95a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Elizabeth, Not sure if it didn't save when I made the changes - I have updated the address again. Thank you for letting me know. [image: image.png] On Fri, Oct 20, 2023 at 5:48=E2=80=AFAM wrote: > Hi Roxana > > > > This invoice was sent from CC Vancouver on 10/10 and has the old address > on it, you=E2=80=99d replied originally on 9/25 confirming the mailing ad= dress for > checks was updated successfully. Can you review and make sure something > wasn=E2=80=99t missed or help identify what=E2=80=99s broken? Its super i= mportant we=E2=80=99re > redirecting all checks to the lockbox moving forward. > > > > > > Kind regards- > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > > > > > > > *From:* Timothy Thomas > *Sent:* Friday, October 20, 2023 5:42 AM > *To:* Vashon Palloo ; Cathy Gerth cgerth@thekey.com>; Elizabeth Clark > *Subject:* Fwd: Payments bu Cheque > > > > Hi Vashon, > > > > Wasn't the clearcare account updated to reflect the new billing address? > Why is this not reflected on the statement? > > ---------- Forwarded message --------- > From: *Cathy Gerth* > Date: Mon, Oct 16, 2023 at 5:00=E2=80=AFPM > Subject: Fwd: Payments bu Cheque > To: Timothy Thomas , Vashon Palloo vashon.palloo@thekey.com> > > > > > > > > ---------- Forwarded message --------- > From: *Alessandro Bitelli* > Date: Mon, Oct 16, 2023 at 1:59 PM > Subject: RE: Payments bu Cheque > To: Cathy Gerth > > > > Hi Cathy, > > Unfortunate and confused=E2=80=A6 > > =C2=B7 Unfortunate: I suppose as a company gets bigger and bigger= it > wants to standardize processes. Personal touch / convenience is often los= t. > However, just so you know, I dropped off the cheque to your West Van offi= ce > this past weekend, so I will start with the next payment > > =C2=B7 Confused: The stub attached to the invoice (see example > appended) refers to your West Van office as the mailing address for > payments. I drop off the cheque there=E2=80=A6 instructions seem clear, a= nd I am > not sure what changes you are referring to in your email below (PS: any > chance to do it by electronic means: e-transfers or bill payments?). > > > > Regards > > AB > > > > Alessandro Bitelli > > Cell: +1 604 341 7750 > > > > *From:* Cathy Gerth [mailto:cgerth@thekey.com] > *Sent:* Monday, October 16, 2023 1:38 PM > *To:* Alessandro Bitelli > *Subject:* Payments bu Cheque > > > > Hello Alessandro > > I have been notified that the vancouver office will no longer be > processing the payments by cheques. You can certainly still make payment = by > cheque but please send to the address in the attachme