This is a multipart message in MIME format. ------=_NextPart_000_1766_01DA0319.0F1FF7F0 Content-Type: multipart/related; boundary="----=_NextPart_001_1767_01DA0319.0F1FF7F0" ------=_NextPart_001_1767_01DA0319.0F1FF7F0 Content-Type: multipart/alternative; boundary="----=_NextPart_002_1768_01DA0319.0F1FF7F0" ------=_NextPart_002_1768_01DA0319.0F1FF7F0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Roxana =20 This invoice was sent from CC Vancouver on 10/10 and has the old address = on it, you=E2=80=99d replied originally on 9/25 confirming the mailing = address for checks was updated successfully. Can you review and make = sure something wasn=E2=80=99t missed or help identify what=E2=80=99s = broken? Its super important we=E2=80=99re redirecting all checks to the = lockbox moving forward. =20 =20 Kind regards- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =20 =20 =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Friday, October 20, 2023 5:42 AM To: Vashon Palloo ; Cathy Gerth = ; Elizabeth Clark Subject: Fwd: Payments bu Cheque =20 Hi Vashon, =20 Wasn't the clearcare account updated to reflect the new billing address? = Why is this not reflected on the statement?=20 ---------- Forwarded message --------- From: Cathy Gerth > Date: Mon, Oct 16, 2023 at 5:00=E2=80=AFPM Subject: Fwd: Payments bu Cheque To: Timothy Thomas >, Vashon = Palloo > =20 =20 =20 ---------- Forwarded message --------- From: Alessandro Bitelli > Date: Mon, Oct 16, 2023 at 1:59 PM Subject: RE: Payments bu Cheque To: Cathy Gerth > =20 Hi Cathy, Unfortunate and confused=E2=80=A6 * Unfortunate: I suppose as a company gets bigger and bigger it = wants to standardize processes. Personal touch / convenience is often = lost. However, just so you know, I dropped off the cheque to your West = Van office this past weekend, so I will start with the next payment * Confused: The stub attached to the invoice (see example = appended) refers to your West Van office as the mailing address for = payments. I drop off the cheque there=E2=80=A6 instructions seem clear, = and I am not sure what changes you are referring to in your email below = (PS: any chance to do it by electronic means: e-transfers or bill = payments?). =20 Regards AB =20 Alessandro Bitelli Cell: +1 604 341 7750 =20 From: Cathy Gerth [mailto:cgerth@thekey.com ] = Sent: Monday, October 16, 2023 1:38 PM To: Alessandro Bitelli > Subject: Payments bu Cheque =20 Hello Alessandro I have been notified that the vancouver office will no longer be = processing the payments by cheques. You can certainly still make payment = by cheque but please send to the address in the attachment Please include the following information: Please include a client name and/or invoice number in the memo of the = physical check if you are not including an invoice copy in the envelope = with i =20 Than