--0000000000001adea905e76482d0 Content-Type: text/plain; charset="UTF-8" +1 Shiella, apologies, incorrect email address was originally inputted. On Mon, Aug 29, 2022 at 10:20 AM Keri Thrush wrote: > Hi, team! > > > Hope everyone is doing well. As you are aware, our Service Quality > department will take the lead on responding to all client detractor > Medallia surveys. As part of our pre-planning, requesting for any context > or background information about client Joyce Schueck. This is Joyce's > relationship2 survey which tells us that they have been a client for 90+ > days. We plan to reach out to speak to Julie Schueck (indicated as > primary contact in Clear Care) via phone and attempt to gather more > information so that we as a team can determine how to turn their experience > around, partnering with your operations. > > On Sat, Aug 27, 2022 at 10:25 PM Medallia > wrote: > >> Client Name: Joyce Schueck >> >> >> CC ID: 1000000000023408 >> >> Primary Contact: Julie Schueck >> >> PC Contact Info: julieschueck@gmail.com / +6048386787 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Vancouver >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> >> >> Survey: Relationship 2 >> >> Main Score: 6 >> >> Comments: The support to family from head office could be better. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130434 >> > --0000000000001adea905e76482d0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +1 Shiella, apologies, incorrect email ad= dress was originally=C2=A0inputted.=C2=A0 On Mon, Aug 29, 2022 at 10:20 AM Keri Thrush < kthrush@thekey.com > wrote: Hi, team! =C2=A0 Hope every= one is doing well. As you are aware, our Service Quality department will ta= ke the lead on responding to all client detractor Medallia surveys. As part= of our pre-planning, requesting for any context or background information = about client Joyce Schueck . This is Joyce's relationship2 survey which tells us that they have = been a client for 9= 0+ days . We plan to= reach out to speak to Julie Schueck (indicated as primary contact in Clear Care) via phone an= d attempt to gather more information so that we as a team can determine how= to turn their experience around, partnering with your operations. <div class=3D"gmail_q