This is a multipart message in MIME format. ------=_NextPart_000_0048_01D9EC6B.D016C7F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, =20 I believe that they would be willing to settle however, in absence of = the contract, I have been told that they are unwilling to negotiate. = Perhaps a letter from legal might be more effective at this time. Please = let me know your thoughts. =20 Gerard =20 From: Timothy Thomas =20 Sent: Wednesday, September 20, 2023 8:06 PM To: Steve Koyanagi Cc: Ali Malik ; Tammi Franzese = ; gerard.draetta@thekey.com Subject: Re: FW: Helen St. Pierre =20 Agreed with your approach Steve.=20 =20 I think 50% would be ideal as it would at least cover the costs = associated with care. From a negotiation point of view perhaps we start = at 75% and move down to 50% as a final offer..? =20 On Wed, Sep 20, 2023 at 6:17=E2=80=AFPM Steve Koyanagi = > wrote: Looping in our new paralegal Tammi as she will help spearhead legal = collections. Perhaps we respond with something along the following: "While we are unable to locate a contract, we've provided evidence that = the services were accepted by your client and therefore payment is due = to us for services rendered. At this time, we are willing to accept = _______ amount in order to settle this account?" =20 Tim/Gerard, are you open to a lower amount than the 96 to attempt to = resolve this? Thoughts? =20 =20 On Wed, Sep 20, 2023 at 2:36=E2=80=AFPM > wrote: Good afternoon, =20 As previously discussed, I have supplied Lisa Quesnelle with the care = logs and notes. However, Lisa most recent email continually asks for a = copy of the contract. I have stopped short of telling her that we = don=E2=80=99t have it, but I have asked her that in absence of it, are = you unwilling to negotiate a settlement. Despite validating that = services were performed and accepted she has informed me that since we = rejected her $30K offer to settle, MS Pierre=E2=80=99s financial advisor = will not release any funds or negotiate further without seeing it. = Please let me know how you would like me to proceed =20 Gerard =20 From: Timothy Thomas >=20 Sent: Wednesday, August 23, 2023 12:42 PM To: gerard.draetta@thekey.com =20 Cc: Steve Koyanagi = >; Ali Malik > Subject: Re: FW: Helen St. Pierre =20 Thank you both! =20 On Wed, Aug 23, 2023 at 11:54=E2=80=AFAM > wrote: Understood, I will take it from here.=20 =20 From: Steve Koyanagi = >=20 Sent: Wednesday, August 23, 2023 11:45 AM To: gerard.draetta@thekey.com =20 Cc: Timothy Thomas >; Ali Malik = > Subject: Re: FW: Helen St. Pierre =20 I don't see the need to highlight that fact on our end (although it is = implied when we don't provide it). Let's just be definitive in our = response that services were performed/accepted by the client as = established by the care logs/notes. =20 On Wed, Aug 23, 2023 at 8:09=E2=80=AFAM > wrote: Steve/Thomas, =20 Good morning. With your approval, I am going to send the care