--000000000000b339220605e0509a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Our team can send a letter. Can you confirm the $ amount you'd like to offer that we can include in the letter? On Thu, Sep 21, 2023 at 6:12=E2=80=AFAM wrote: > Good morning, > > > > I believe that they would be willing to settle however, in absence of the > contract, I have been told that they are unwilling to negotiate. Perhaps = a > letter from legal might be more effective at this time. Please let me kno= w > your thoughts. > > > > Gerard > > > > *From:* Timothy Thomas > *Sent:* Wednesday, September 20, 2023 8:06 PM > *To:* Steve Koyanagi > *Cc:* Ali Malik ; Tammi Franzese tammi.franzese@thekey.com>; gerard.draetta@thekey.com > *Subject:* Re: FW: Helen St. Pierre > > > > Agreed with your approach Steve. > > > > I think 50% would be ideal as it would at least cover the costs associate= d > with care. From a negotiation point of view perhaps we start at 75% and > move down to 50% as a final offer..? > > > > On Wed, Sep 20, 2023 at 6:17=E2=80=AFPM Steve Koyanagi > wrote: > > Looping in our new paralegal Tammi as she will help spearhead legal > collections. Perhaps we respond with something along the following: > > "While we are unable to locate a contract, we've provided evidence that > the services were accepted by your client and therefore payment is due to > us for services rendered. At this time, we are willing to accept _______ > amount in order to settle this account?" > > > > Tim/Gerard, are you open to a lower amount than the 96 to attempt to > resolve this? Thoughts? > > > > > > On Wed, Sep 20, 2023 at 2:36=E2=80=AFPM wrote= : > > Good afternoon, > > > > As previously discussed, I have supplied Lisa Quesnelle with the care log= s > and notes. However, Lisa most recent email continually asks for a copy of > the contract. I have stopped short of telling her that we don=E2=80=99t h= ave it, > but I have asked her that in absence of it, are you unwilling to negotiat= e > a settlement. Despite validating that services were performed and accepte= d > she has informed me that since we rejected her $30K offer to settle, MS > Pierre=E2=80=99s financial advisor will not release any funds or negotiat= e further > without seeing it. Please let me know how you would like me to proceed > > > > Gerard > > > > *From:* Timothy Thomas > *Sent:* Wednesday, August 23, 2023 12:42 PM > *To:* gerard.draetta@thekey.com > *Cc:* Steve Koyanagi ; Ali Malik ali.malik@thekey.com> > *Subject:* Re: FW: Helen St. Pierre > > > > Thank you both! > > > > On Wed, Aug 23, 2023 at 11:54=E2=80=AFAM wrot= e: > > Understood, I will take it from here. > > > > *From:* Steve Koyanagi > *Sent:* Wednesday, August 23, 2023 11:45 AM > *To:* gerard.draetta@thekey.com > *Cc:* Timothy Thomas ; Ali Malik > *Subject:* Re: FW: Helen St. Pierre > > > > I don't see the need to highlight that fact on our end (although it is > implied when we don't provide it). Let's just be def