--00000000000049277e061a8d3d03 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, I am following up with you regarding Rita. I have emailed Dennis with no response. Let me know how you would like to proceed. On Fri, May 31, 2024 at 3:37=E2=80=AFPM Michelle Hudgins wrote: > Hi Tim, > > Will do so. I will keep you updated with correspondence. > > On Thu, May 30, 2024 at 12:47=E2=80=AFPM Timothy Thomas w= rote: > >> It seems to me that we overcharged. If we can reach him by email, perhap= s >> we can settle on something like 8 hours / day of care. >> >> ---------- Forwarded message --------- >> From: Poulami Shah >> Date: Thu, May 30, 2024 at 12:04=E2=80=AFPM >> Subject: Fwd: details >> To: Timothy Thomas >> Cc: Timon Page >> >> >> Hi Tim, >> >> Please find the trail emails below- Communication with Dennis. >> *Best regards* >> *Pauli Shah* >> *Client Success Manager* >> *Direct: 289-412-1441* >> *Office: 905-337-1200* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Dennis DR >> Date: Tue, Jul 11, 2023 at 6:45=E2=80=AFAM >> Subject: Re: details >> To: Poulami Shah >> >> >> this all should have been discussed prior not now as I would not have >> agreed to it and would have simply waited for my girl to be on her summe= r >> holidays and she would had simply gone with us instead. >> what you had initially told me on the phone was she would get paid when >> needed which made since 3 times a day and that I agreed with. >> >> Dennis >> >> On Mon, Jul 10, 2023 at 8:47=E2=80=AFPM Poulami Shah >> wrote: >> >>> Hi Dennis, >>> >>> The schedule was put in for 24 hrs and the caregiver is also paid for >>> 24hrs as she was traveling with the client. >>> I mentioned to you that you will be charged at $40. >>> When we have a set work schedule for the caregiver then its easier on >>> scheduling point of view, but unfortunately we didn't have that and it = was >>> extended for a week so Gisele was paid for the entire week. >>> This was a special case as the caregiver was traveling and it would be >>> hard to find a caregiver to travel if she isn't paid for the entire tim= e. >>> >>> Best regards, >>> Pauli >>> >>> >>> On Mon., Jul. 10, 2023, 15:31 Dennis DR, wrote= : >>> >>>> lol at any point no buddy from the company thought they should run thi= s >>>> by me since that's what should had been done. >>>> >>>> On Mon, Jul 10, 2023 at 8:25=E2=80=AFPM Poulami Shah >>>> wrote: >>>> >>>>> Hi Dennis, >>>>> >>>>> The shifts were assigned for round the clock support and she got paid >>>>> for round the clock, as there was no set schedule at the time when we >>>>> assigned her and then care was extended for a week with no set work h= ours, >>>>> so she was paid for the entire assignment on an hourly basis. >>>>> I hope this helps. >>>>> *Best regards* >>>>> *Pauli Shah* >>>>> *Client Success Manager* >>>>> *Direct: 289-412-1441* >>>>> *Office: 905-337-1200* >>>>> >>>>> TheKey.ca >>>