--0000000000006608850619c51d99 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Will do so. I will keep you updated with correspondence. On Thu, May 30, 2024 at 12:47=E2=80=AFPM Timothy Thomas wro= te: > It seems to me that we overcharged. If we can reach him by email, perhaps > we can settle on something like 8 hours / day of care. > > ---------- Forwarded message --------- > From: Poulami Shah > Date: Thu, May 30, 2024 at 12:04=E2=80=AFPM > Subject: Fwd: details > To: Timothy Thomas > Cc: Timon Page > > > Hi Tim, > > Please find the trail emails below- Communication with Dennis. > *Best regards* > *Pauli Shah* > *Client Success Manager* > *Direct: 289-412-1441* > *Office: 905-337-1200* > > TheKey.ca > > [image: TheKey] > > > > ---------- Forwarded message --------- > From: Dennis DR > Date: Tue, Jul 11, 2023 at 6:45=E2=80=AFAM > Subject: Re: details > To: Poulami Shah > > > this all should have been discussed prior not now as I would not have > agreed to it and would have simply waited for my girl to be on her summer > holidays and she would had simply gone with us instead. > what you had initially told me on the phone was she would get paid when > needed which made since 3 times a day and that I agreed with. > > Dennis > > On Mon, Jul 10, 2023 at 8:47=E2=80=AFPM Poulami Shah > wrote: > >> Hi Dennis, >> >> The schedule was put in for 24 hrs and the caregiver is also paid for >> 24hrs as she was traveling with the client. >> I mentioned to you that you will be charged at $40. >> When we have a set work schedule for the caregiver then its easier on >> scheduling point of view, but unfortunately we didn't have that and it w= as >> extended for a week so Gisele was paid for the entire week. >> This was a special case as the caregiver was traveling and it would be >> hard to find a caregiver to travel if she isn't paid for the entire time= . >> >> Best regards, >> Pauli >> >> >> On Mon., Jul. 10, 2023, 15:31 Dennis DR, wrote: >> >>> lol at any point no buddy from the company thought they should run this >>> by me since that's what should had been done. >>> >>> On Mon, Jul 10, 2023 at 8:25=E2=80=AFPM Poulami Shah >>> wrote: >>> >>>> Hi Dennis, >>>> >>>> The shifts were assigned for round the clock support and she got paid >>>> for round the clock, as there was no set schedule at the time when we >>>> assigned her and then care was extended for a week with no set work ho= urs, >>>> so she was paid for the entire assignment on an hourly basis. >>>> I hope this helps. >>>> *Best regards* >>>> *Pauli Shah* >>>> *Client Success Manager* >>>> *Direct: 289-412-1441* >>>> *Office: 905-337-1200* >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Jul 10, 2023 at 3:17=E2=80=AFPM Dennis DR >>>> wrote: >>>> >>>>> Hi Poulami, >>>>> >>>>> I remember you telling me she'd get paid for when she is needed, not >>>>> around the clock and now you are saying she was? >>>>> Please clarify and yes that numb