----==_mimepart_67cf1b33a6008_1ca3faf5b98872c94233 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good afternoon Sarah, I am following up on Jeannie's email for an upd= ated payment method. This client currently has a past due balance of $6,8= 80.00 due to a failed payment with an invalid account number. We would ap= preciate any updates you can provide at this time. Thank you.=C2=A0 K= ind Regards,=C2=A0 Ariyan Green Finance Onboarding Analyst|=C2=A0TheKey= Mobile: 855.205.8007 =C2=A0 = = On Mon, 3 Mar at 4:19 PM , Jeannie Ortiz = wrote: = Hi Sarah, = = I noticed that a payment was added to Versapay on 03/01; however, it has= been declined due to an invalid routing number. Could we please obtain u= pdated information to resolve this issue? = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Wed, 19 Feb at 11:41 AM , Sarah Tenny wrot= e: Hello, Kelly did not send me the document. S= he shared that she updated everything in VersaPay.=C2=A0 = = = Sarah Tenny = = = = Client Success Manager = = = = = = = = sarah.tenny@thekey.com = = = = Mobile: (314) 718-6255 Office: (314) 863-8989 = = = = TheKey.com = = = = = We value your feedback. Please leave us a Google review = = = = = = = = = = = = = = = On Tue, Feb 18, 2025 at 4:24=E2=80=AFPM Ariyan Green wrote: = = = = = Hi Sarah, = = I am writing to follow up on the requested documents for our client Jo H= ellinger. Can any updates be provided at this time? = = Kind Regards,=C2=A0 = Ariyan Green=C2=A0 = Finance Onboarding Analyst=C2=A0 = Email: ltci@thekey.com=C2=A0 = Ph: 855-205-8007=C2=A0 = Fax: 813-693-5625 = = =C2=A0 = = = = On Thu, 13 Feb at 10:23 AM , Emily Swackhamer wrote: Good morning, = = I am looping in my CSM, Sarah to help obtain this. We will keep you upda= te with our progress.=C2=A0 = = Thank you! = = Emily ----==_mimepart_67cf1b33a6008_1ca3faf5b98872c94233 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good afternoon Sarah= , I am following up on= Jeannie's email for an updated payment method. This client currently has= a past due balance of $6,880.00 due to a failed payment with an invalid = account number. We would appreciate any updates you can provide at this t= ime. Thank you.=C2=A0 Kind Regards,=C2=A0 Ariyan Green Finance Onboarding Analyst|=C2=A0 <span style=3D"font-size: 10pt; font-family: Verdana, sans-serif; col= or: rgb(19, 79, 92); backgrou