--000000000000a58add06052dcdc3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira You can process last week's invoice from the 4-8th under their personal profile. The shift scheduled on the 9th under the SDC profile is to be held from billing for 2 weeks until their funding comes in. You will notice in the SDC profile, that is where all the shifts are now, that account is the account to be held from billing for 2 weeks. Once the funding is in, you can charge all the outstanding funds at one time. Please let me know if you have any questions Take Care Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Tue, Sep 12, 2023 at 2:33=E2=80=AFPM Sumira Suthesan wrote: > Hi Allison, > > Can I bill and charge for the week of Sept 4-10? > Also, should I bill for the next two weeks and not charge their card or > hold off on billing altogether? > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Thu, Sep 7, 2023 at 12:29=E2=80=AFPM Allison Brennan allison.brennan@thekey.com> wrote: > >> Hi Team >> >> Starting this coming monday, for 2 weeks we are going to hold billing th= e >> above listed clients for all services until their government funding is >> approved. >> >> Please note also that starting this week, saturday sept 9th, there will >> be an additional account set up in their name. One account for the >> government allotted 91 hours and the other account for private pay. They >> will be separated with the tag SDC- Fred and Joyce Howlett ( That is the >> government 91 hour a month file) and the other will just say Fred and Jo= yce >> Howlett. >> >> The client themselves will be paying for all services but have been give= n >> an allotment of money for the 91 hours and need the payments to be >> separated so they can provide proof the funding is being used for what i= t >> was allocated for. >> >> We will resume billing them on the 25th of September and they will pay >> for all service over that 2 week period at that time; >> >> I have spoken with Tim about this who is copied on this email and he has >> approved this and aware of the situation >> >> Please reach out if you have any questions >> >> Thank you >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> > --000000000000a58add06052dcdc3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Sumira You can process last wee= k's invoice=C2=A0from the 4-8th under their personal profile. The shift scheduled on the 9th under the SDC profile=C2=A0i= s to be held from billing for 2 weeks until their funding=C2=A0comes in. You will notice in the SDC profile, that is where al= l the shifts are now, that account is the