--0000000000002897a30627484eb8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You got it! Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com On Tue, Nov 19, 2024 at 1:35=E2=80=AFPM Emily Swackhamer wrote: > I would appreciate that! > > Thank you for your help. > > On Tue, Nov 19, 2024 at 12:33=E2=80=AFPM Cristal Munoz wrote: > >> Hi Emily, >> I haven't seen this but happy to submit a ticket for you if needed! >> >> Best, >> Cristal >> >> On Tue, Nov 19, 2024 at 1:32=E2=80=AFPM Emily Swackhamer > emily.swackhamer@thekey.com> wrote: >> >>> Hi Cristal, >>> >>> It seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this is = something >>> you have experienced in the past and knew of a fix. The information sho= uld >>> all be correct and identical in both profiles. >>> >>> Thanks, >>> Emily >>> >>> On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz >>> wrote: >>> >>>> Hey Tim and Emily, >>>> Is the issue with our intake manager gathering the incorrect intention >>>> or are you submitting a ticket regarding a Salesforce bug? >>>> >>>> Best, >>>> Cristal >>>> >>>> On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Hi Cristal, >>>>> >>>>> Emily and I are wondering if we're missing something here. Check out >>>>> this couple's care case. Both have the same data while Wayne is showi= ng a >>>>> Tier 1 status and Beverly a Tier 2. Thoughts? >>>>> >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000GkVFkYAN/view >>>>> >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000H6MorYAF/view >>>>> >>>>> Thanks >>>>> >>>>> -- >>>>> >>>>> *Tim Thomas* >>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>> Mobile: 514.591.9387 >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> >>>> Sincerely, >>>> >>>> Cristal Munoz >>>> >>>> *Inside Sales Manager* >>>> >>>> Please note my email has changed: >>>> >>>> cmunoz@thekey.com >>>> >>>> TheKey.com >>>> >>>> >>>> >> >> -- >> >> Sincerely, >> >> Cristal Munoz >> >> *Inside Sales Manager* >> >> Please note my email has changed: >> >> cmunoz@thekey.com >> >> TheKey.com >> >> >> --0000000000002897a30627484eb8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You got it! Sincerely, Cristal= Munoz Inside Sales Manager Please note my email has changed: <span style=3D"font-size:10.5pt;font-family:Arial,sa= ns-serif;color:#1155cc;background-color:transparent;font-weight:400;font-st= yle:normal;font-variant:normal;text-decoration:underline;vertical-align:bas= eline;white-space:pre;white-