--000000000000fe121b0627484acb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I would appreciate that! Thank you for your help. On Tue, Nov 19, 2024 at 12:33=E2=80=AFPM Cristal Munoz = wrote: > Hi Emily, > I haven't seen this but happy to submit a ticket for you if needed! > > Best, > Cristal > > On Tue, Nov 19, 2024 at 1:32=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Hi Cristal, >> >> It seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this is s= omething >> you have experienced in the past and knew of a fix. The information shou= ld >> all be correct and identical in both profiles. >> >> Thanks, >> Emily >> >> On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz wrote: >> >>> Hey Tim and Emily, >>> Is the issue with our intake manager gathering the incorrect intention >>> or are you submitting a ticket regarding a Salesforce bug? >>> >>> Best, >>> Cristal >>> >>> On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Cristal, >>>> >>>> Emily and I are wondering if we're missing something here. Check out >>>> this couple's care case. Both have the same data while Wayne is showin= g a >>>> Tier 1 status and Beverly a Tier 2. Thoughts? >>>> >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000GkVFkYAN/view >>>> >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000H6MorYAF/view >>>> >>>> Thanks >>>> >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Midwest & Canada Divisions | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> >>> Sincerely, >>> >>> Cristal Munoz >>> >>> *Inside Sales Manager* >>> >>> Please note my email has changed: >>> >>> cmunoz@thekey.com >>> >>> TheKey.com >>> >>> >>> > > -- > > Sincerely, > > Cristal Munoz > > *Inside Sales Manager* > > Please note my email has changed: > > cmunoz@thekey.com > > TheKey.com > > > --000000000000fe121b0627484acb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I would appreciate that!=C2=A0 Thank you for your = help. On Tue, Nov 19, 2024 at 12:33=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote: Hi Emily,= =C2=A0 I haven't seen this but happy to submit a ticket for you if = needed! Best, Cristal On Tue, Nov 19, 2024= at 1:32=E2=80=AFPM Emily Swackhamer < emily.swackhamer@thekey.com > wrote: Hi Cristal, It seems li= ke it is a Salesforce bug. I wasn=E2=80=99t sure if this is something you h= ave experienced in the past and knew of a fix. The information should all b= e correct and identical in both profiles.=C2=A0 = Thanks, Emily=C2=A0 On T= ue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote: Hey Ti= m and Emily, Is the issue with our intake=C2=A0manager gathering the in= correct intention or are you submitting a ticket regarding a Salesforce bug= ? Best, Cristal On Tue, Nov 19, 2024 at 12= :56=E2=80=AFPM Tim