--00000000000053f8d90631ba19b3 Content-Type: multipart/alternative; boundary="00000000000053f8d80631ba19b2" --00000000000053f8d80631ba19b2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, the autopay is turned on. On Tue, Apr 1, 2025 at 12:24=E2=80=AFPM wrote: > Did we enroll her in autopay so the FOB team can close their open ticket > too? > > > > > > Kind regards- > > > > *Elizabeth Clark* > > Director | *TheKey* > > Mobile: 619.822.4855 > > > > > > *From:* Michelle Hudgins > *Sent:* Tuesday, April 1, 2025 9:20 AM > *To:* Timon Page > *Cc:* eclark@thekey.com; Laurie Simpson ; > audraw@thekey.com; tt@thekey.com; william.schmiedeknecht@thekey.com; > jeannie.ortiz@thekey.com; lito.delapena@thekey.com; Catherine Saari catherine.saari@thekey.com> > *Subject:* Re: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - > [#1068508] > > > > Hello Everyone, > > > > I was able to add the credit card and the payment processed successfully > for the total outstanding balance. > > > > Best, > > Michelle Hudgins > > > > On Tue, Apr 1, 2025 at 12:07=E2=80=AFPM Timon Page wrote: > > I had added Cathy Saari to this email thread initially as she can add > context but noticed she hasn't been included in the subsequent replies. I > have added her here again. > > The clients' POA has repeatedly reached out to pay. She has changed the > billing address as that was a suggestion from the billing department from > my understanding. > > > > Here is the email chain between the POA, Cathy and myself. As you can see= , > the client is actively trying to pay. If we cut her off because of our > inability to process her payment, this could result in the loss of other > clients as her mother is a resident at a flex-site: > > > > > Re: Fwd: Payment issue - [#1075127] > > Inbox > > Search for all messages with label Inbox > > Remove label Inbox from this conversation > > Summarize this email > > [image: Image removed by sender.] > Cathy Saari > > Thu, Mar 13, 2:47=E2=80=AFPM > > [image: Image removed by sender.] > > [image: Image removed by sender.] > > to me > > [image: Image removed by sender.] > > Hi Timon, > > > > We have been in contact with Sonja to resolve her issues with Versapay. > > > > Thanks, Cathy > > > > > > *Cathy Saari* > > Client Support Specialist | *TheKey* > > 1-866-226-1702 > > billing@thekey > > Hours-8:00am -5:00pm EST M-F > > > > [image: Image removed by sender.] > > > > > > On Thu, 13 Mar at 10:46 AM , Timon Page wrote: > > Hello > > > > Please see email below. The client is unable to identify the issue with > her card. Please advise. > > > > Best regards, > * Timon Page* > > General Manager, Ontario > > *Please note my email address has changed:* > > timon.page@thekey.com > > Mobile: (437) 223-0841 > > *TheKey.com * > > > > [image: Image removed by sender.] > > *From:* Sonja Finocchiaro > *Date:* March 12, 2025 at 4:58:14=E2=80=AFPM EDT > *To:* Billing@thekey.com > *Cc:* Sonja Finocchiaro > *Subject:* *Payment i