RE: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - [#1068508]

This is a multipart message in MIME format. ------=_NextPart_000_1184_01DBA2E7.DB4EA0F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1185_01DBA2E7.DB4EA0F0" ------=_NextPart_001_1185_01DBA2E7.DB4EA0F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Did we enroll her in autopay so the FOB team can close their open ticket = too? =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Michelle Hudgins =20 Sent: Tuesday, April 1, 2025 9:20 AM To: Timon Page Cc: eclark@thekey.com; Laurie Simpson ; = audraw@thekey.com; tt@thekey.com; william.schmiedeknecht@thekey.com; = jeannie.ortiz@thekey.com; lito.delapena@thekey.com; Catherine Saari = Subject: Re: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - = [#1068508] =20 Hello Everyone,=20 =20 I was able to add the credit card and the payment processed successfully = for the total outstanding balance.=20 =20 Best,=20 Michelle Hudgins =20 On Tue, Apr 1, 2025 at 12:07=E2=80=AFPM Timon Page = > wrote: I had added Cathy Saari to this email thread initially as she can add = context but noticed she hasn't been included in the subsequent replies. = I have added her here again. The clients' POA has repeatedly reached out to pay. She has changed the = billing address as that was a suggestion from the billing department = from my understanding.=20 =20 Here is the email chain between the POA, Cathy and myself. As you can = see, the client is actively trying to pay. If we cut her off because of = our inability to process her payment, this could result in the loss of = other clients as her mother is a resident at a flex-site: =20 =20 Re: Fwd: Payment issue - [#1075127] Inbox Search for all messages with label Inbox Remove label Inbox from this conversation Summarize this email Cathy Saari Thu, Mar 13, 2:47=E2=80=AFPM =09 to me Hi Timon,=20 =20 We have been in contact with Sonja to resolve her issues with Versapay. =20 Thanks, Cathy=20 =20 =20 Cathy Saari Client Support Specialist | TheKey 1-866-226-1702 billing@thekey Hours-8:00am -5:00pm EST M-F =20 =20 =20 =20 On Thu, 13 Mar at 10:46 AM , Timon Page > wrote: Hello =20 Please see email below. The client is unable to identify the issue with = her card. Please advise. =20 Best regards, Timon Page General Manager, Ontario =09 Please note my email address has changed: timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com =20 =20 From: Sonja Finocchiaro > Date: March 12, 2025 at 4:58:14=E2=80=AFPM EDT To: Billing@thekey.com =20 Cc: Sonja Finocchiaro > Subject: Payment issue =EF=BB=BF Good day, =20 I received 2 invoices for payment for my mom=E2=80=99s care by your = company. I have tried several times to use the link provided to make = payment and it doesn=E2=80=99t work. My mother=E2=80=99s name is = Brigitta Repple. I don=E2=80=99t understand where the issue lies? Could = it be a wrong postal code on your end or improper spelling of my name? = I=E2=80=99m trying t