--0000000000009164a00639fe750a Content-Type: multipart/alternative; boundary="0000000000009164a00639fe7509" --0000000000009164a00639fe7509 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for bringing this to our attention. I completely understand the concern and agree that protecting the relationship with this client is a top priority. To clarify, the past-due notifications the client is receiving are automatically generated through our Versapay system. These alerts are triggered for all accounts that exceed their agreed-upon net terms, regardless of payment method and are set up on an organization level vs individual client notifications. Here are a few examples of the gentle reminders that invoices are past due sent from our Versapay portal [image: image.png] [image: image.png] I would be remiss not to mention that Laszlo proactively raised this concern prior to the client starting care, noting that directing check payments to the local office instead of our corporate lockbox could result in processing delays beyond USPS delivery timelines, something we unfortunately cannot control. To help mitigate this, I=E2=80=99m happy to propose any of the following so= lutions: - Extend the client=E2=80=99s net terms beyond the current 10 days to al= low for mailing and processing time. - Request that the client send checks directly to our lockbox, ensuring faster and more consistent posting. - Transition the client to electronic payments via our Versapay portal, either ACH or credit card, while maintaining their current net terms. Please let me know if you would like to schedule a meeting to further discuss these options. For any escalations regarding collections, you may contact me directly as I oversee all collections for TheKey. If additional escalation is needed, I respectfully request that Elizabeth Clark and Laszlo Kovacs be included in the conversation as appropriate. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Jul 15, 2025 at 12:36=E2=80=AFPM Timothy Thomas wro= te: > @Lito Delapena Can you assist here? Could we > create a work around for this client? > > On Tue, Jul 15, 2025 at 1:36=E2=80=AFPM Will Reid wrot= e: > >> Tim and Gerri, >> I have a major issue with our AP department harassing our 24/7 client. I >> got approval to take this client who will only pay by check. They >> hand-deliver the check on time without fail every week and our local off= ice >> mails it to the corporate office. Some weeks it takes longer for the USP= S >> to deliver the check than others. When that happens AP calls our client >> threatening to stop services and telling her that she can=E2=80=99t pay = by check. >> This must stop immediately. If AP has any questions or concerns regardin= g >> this client they need to call 513-891-2273 and ask for GM Laura Horval. >> Would you please escalate this? We cannot lose a fantastic client becaus= e >> of this.