--Apple-Mail-ACA55211-EC45-4D15-87F4-4839ED10D0B0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I s= upport either option 2 or 3 provided below by Lito=E2=80=A6not too keen on e= xtending the already extended terms any further. On Jul 15, 2025, at 4:28=E2=80=AFPM, Lito Del= apena <lito.delapena@thekey.com> wrote: =EF=BB=BF Hey Ti= m, Thank you for bringing this to our attention. I completely u= nderstand the concern and agree that protecting the relationship with this c= lient is a top priority. To clarify, the past-due notifications= the client is receiving are automatically generated through our Versapay sy= stem. These alerts are triggered for all accounts that exceed their agreed-u= pon net terms, regardless of payment method and are set up on an organizatio= n level vs individual client notifications. Here are a few examples of the gentle reminders that invoices are pa= st due sent from our Versapay portal <image.png> <image.png> I would b= e remiss not to mention that Laszlo proactively raised this concern prior to= the client starting care, noting that directing check payments to the local= office instead of our corporate lockbox could result in processing delays b= eyond USPS delivery timelines, something we unfortunately cannot control. To help mitigate this, I=E2=80=99m happy to propose any of the following= solutions: Extend the client=E2=80=99s net terms b= eyond the current 10 days to allow for mailing and processing time. = Request that the client send checks directly to our lockbox, ensuring faster= and more consistent posting. Transition the client to electronic pa= yments via our Versapay portal, either ACH or credit card, while maintaining= their current net terms. Please let= me know if you would like to schedule a meeting to further discuss these op= tions. For any escalations regarding collections, you may conta= ct me directly as I oversee all collections for TheKey. If additional escala= tion is needed, I respectfully request that Elizabeth Clark and Laszlo Kovac= s be included in the conversation as appropriate. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-7= 22-8561 On Tue, Jul 15, 2025 at 12:36=E2=80=AFPM Timothy Thomas <<a href=3D= "mailto:tt@thekey.com" target=3D"