--00000000000090b64805f0fad0e2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Ali! Dominique Jacobs *Client Care Manager* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Dec 29, 2022 at 12:07 PM Ali Malik wrote: > Hey guys, > > FYI I have adjusted these manually in quickbooks. All good now. > > thank you, > > On Wed, Dec 28, 2022 at 9:56 AM Ali Malik wrote: > >> Hi Tim, >> >> Historically if there was an error with a booking, we would either adjus= t >> the booking if it has not been invoiced, or we can still add a credit wh= ich >> would offset the overcharge. >> >> Or alternatively as you mentioned, I can adjust the rates in quickbooks, >> but only issue with that is in cleacare it will still show the incorrect >> rate. Not sure if we are concerned about that? >> >> Please let me know. >> >> thank you, >> >> >> >> On Wed, Dec 28, 2022 at 9:33 AM Timothy Thomas wrote: >> >>> but it's not a credit...the rate on the holiday needs to change. >>> >>> I see there being two ways to do this >>> >>> 1. @Dominique Jacobs can modify the clearcare >>> rates on holidays to reflect a custom rate of 2x the base rate - the >>> automatic 1.5 stat setting in clearcare will need to be reversed on the= se >>> records at billing review >>> 2. Ali makes a manual correction to the invoices of these clients on >>> holidays and changes the base rate to 2x. >>> >>> @Ali Malik let me know what you prefer. >>> >>> On Wed, Dec 28, 2022 at 9:30 AM Ali Malik wrote: >>> >>>> Goodmorning Tim, >>>> >>>> If we can add the credit in to reflect this weeks invoice that would b= e >>>> best >>>> I have not invoice them yet for their bookings last week. >>>> >>>> Thank you >>>> >>>> >>>> >>>> >>>> On Dec 28, 2022, at 9:09 AM, Timothy Thomas wrote: >>>> >>>> =EF=BB=BF >>>> These clients require a manual adjustment to all hours incurred on >>>> holidays to 2x their base rate. >>>> >>>> Ali let us know how you want us to handle this. >>>> >>>> On Mon, Dec 26, 2022 at 10:32 AM Ali Malik >>>> wrote: >>>> >>>>> Hey guys, >>>>> >>>>> What's the action on these? Are we adding credit to this weeks >>>>> invoice or we are deleting and adjusting prior invoice? >>>>> >>>>> If these clients are on EFT or creditcard we will need to add credit >>>>> then. >>>>> >>>>> If you guys can kindly let me know the total amount of credit to be >>>>> added would appreciate it. >>>>> >>>>> thank you >>>>> >>>>> On Mon, Dec 26, 2022 at 9:42 AM Dominique Jacobs >>>>> wrote: >>>>> >>>>>> It was added to the action sheet as well for both dates. >>>>>> >>>>>> Thanks >>>>>> Dom >>>>>> >>>>>> >>>>>> >>>>>> Dominique Jacobs >>>>>> >>>>>> >>>>>> >>>>>> *Client Care Manager* >>>>>> >>>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>>> >>>>>> djacobs@homecareassistance.com | Homecareassistancemontreal.ca >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Dec 26, 2022 at 9:41 AM Timothy Thomas wrote= : >>>>>> >>>>>>> Adding Ali to