--0000000000000554b80613a050a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Gotcha...I thought it was the process. On Thu, Mar 14, 2024 at 10:56=E2=80=AFAM Audra Williams = wrote: > The "consultation" is for regulated states only and the packet could be > used for the non-clinical individual that does the initial consultation i= n > a regulated state. Does that makes sense? > > On Thu, Mar 14, 2024 at 10:27=E2=80=AFAM Kimberly Guerci > wrote: > >> Can you confirm page 4 where it says regulated states only? That is not >> the correct assessment packet as I don't see the body systems, pain >> management, diagnosis, etc. >> >> On Thu, Mar 14, 2024 at 10:09=E2=80=AFAM Audra Williams >> wrote: >> >>> Hi All! >>> >>> Here is the updated Client Facing SLA >>> >>> . As you can see we have combined the entire client experience into >>> one SLA. You will also see there is a link for a matrix that is a >>> great quick view to utilize. >>> >>> Let me know if you have any questions! >>> >>> Best, >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >> > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --0000000000000554b80613a050a5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Gotcha...I thought it was the process. On Thu, Mar 14, 2024 at 10:56=E2=80=AFAM = Audra Williams < audraw@thekey.com > wrote: The "consu= ltation" is for regulated states only and the packet could be used for= the non-clinical individual that does the initial consultation in a regula= ted state.=C2=A0 Does that makes sense? On Thu, Mar 14, 2024 at 10:27= =E2=80=AFAM Kimberly Guerci < kguerci@thekey.com > wrote: Can you confirm page 4 where it says regulated state= s only? That is not the correct assessment packet as I don't see the bo= dy systems, pain management, diagnosis, etc.=C2=A0=C2=A0 On Thu, Mar 14, 2024 at 10:09=E2=80=AFAM Audr= a Williams < audra= w@thekey.com > wrote: Hi All!= Here is the updated =C2=A0 <a