--0000000000007fafe40613a01973 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The "consultation" is for regulated states only and the packet could be used for the non-clinical individual that does the initial consultation in a regulated state. Does that makes sense? On Thu, Mar 14, 2024 at 10:27=E2=80=AFAM Kimberly Guerci wrote: > Can you confirm page 4 where it says regulated states only? That is not > the correct assessment packet as I don't see the body systems, pain > management, diagnosis, etc. > > On Thu, Mar 14, 2024 at 10:09=E2=80=AFAM Audra Williams wrote: > >> Hi All! >> >> Here is the updated Client Facing SLA >> >> . As you can see we have combined the entire client experience into one >> SLA. You will also see there is a link for a matrix that is a great qui= ck >> view to utilize. >> >> Let me know if you have any questions! >> >> Best, >> >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000007fafe40613a01973 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The "consultation" is for regulated states only and th= e packet could be used for the non-clinical individual that does the initia= l consultation in a regulated state.=C2=A0 Does that makes sense? On T= hu, Mar 14, 2024 at 10:27=E2=80=AFAM Kimberly Guerci < kguerci@thekey.com > wrote: Can you confirm page 4 = where it says regulated states only? That is not the correct assessment pac= ket as I don't see the body systems, pain management, diagnosis, etc.= =C2=A0=C2=A0 On Thu, Mar 14, 20= 24 at 10:09=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: Hi All! Here is the upd= ated =C2=A0 Client Facing SLA .= =C2=A0=C2=A0As you can see we have combined the ent= ire client experience into one SLA.=C2=A0 You will also see there is a link= for a matrix that is a great=C2=A0quick view to utilize.=C2=A0=C2=A0 Let me know=C2=A0if you have any questions! Be= st, -- Audr=