--000000000000de8fc105ef7e31f9 Content-Type: text/plain; charset="UTF-8" Hello Everyone, A small update on this. We have opened case #03274185 with Clear Care to resolve this issue. On Sat, Dec 10, 2022 at 7:12 AM Timothy Thomas wrote: > Thank you Andy. > > On Sat, Dec 10, 2022 at 7:48 AM Andy Feldman wrote: > >> +born +Bernard >> >> Angie and Tim, we have several related reports that have come into the >> help desk of Canada caregivers not seeing shifts in the caregiver Connect >> App. The on-call engineering team has been looking into the issue. They >> have believe they identified the ClearCare-related issues and are >> considering next steps. >> >> I will provide an update on the resolution when I know more. >> >> Andy >> >> >> >> On Fri, Dec 9, 2022 at 11:41 PM Angie Markwell >> wrote: >> >>> Hi can someone assist Canada please >>> >>> ---------- Forwarded message --------- >>> From: Timothy Thomas >>> Date: Fri, Dec 9, 2022 at 8:24 PM >>> Subject: Re: shift not showing >>> To: Angie Markwell , Kathryn Nester >> knester@thekey.com> >>> Cc: HCA App Support Team >>> >>> >>> Adding Angie Markwell. >>> >>> Can we please get a resolution on this ASAP. Thank you. >>> >>> On Fri, Dec 9, 2022 at 8:08 PM Kathryn Nester >>> wrote: >>> >>>> Good Evening, >>>> >>>> Manpreet Kaur Muhar cannot see her shift in the app for >>>> tonight 1ppm-7am. Oyetunde Oyeleke also cannot see his shift for tonight in >>>> the app. I have attached a screenshot from Manpreet. >>>> >>>> We have been getting these calls all day long, and yesterday too, what >>>> is going on with the app? >>>> >>>> Thank you, >>>> Kathryn >>>> >>>> >>>> -- >>>> *Kathryn Nester* >>>> *Caregiver Ambassador* >>>> Home Care Assistance >>>> Office: 416-488-8777 >>>> Toronto, ON (EST) >>>> torontohomecareassistance.ca >>>> >>>> --- >>>> Read Our Testimonials >>>> Join Our Newsletter >>>> >>>> We Are Hiring! >>>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> -- >> Andy Feldman >> Head of Product & Digital Production >> (914) 653-4174 >> > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000de8fc105ef7e31f9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Everyone, A small update on= this. We have opened case #03274185 with Clear Care to resolve this issue.= On Sat, Dec 10, 2022 at 7:12 AM Timothy= Thomas < tt@thekey.com > wrote: Thank you Andy.=C2=A0 On Sat, Dec 10, 2022 at 7:48 AM Andy Feldman <= ; afeldman@thekey.c= om > wrote: +born +Bernard=C2=A0 Angie and Tim, we have several related reports that have c= ome into the help desk of Canada caregivers not seeing shifts in the caregi= ver Connect App. The on-call engineering team has been looking into the iss= ue. They have believe they identified the ClearCare-related i