--000000000000aed8f705ef7efa64 Content-Type: text/plain; charset="UTF-8" Appreciate the update, Bernard. On Sat, Dec 10, 2022 at 2:22 PM Bernard Mallala wrote: > Hello Everyone, > > A small update on this. We have opened case #03274185 with Clear Care to > resolve this issue. > > > > On Sat, Dec 10, 2022 at 7:12 AM Timothy Thomas wrote: > >> Thank you Andy. >> >> On Sat, Dec 10, 2022 at 7:48 AM Andy Feldman wrote: >> >>> +born +Bernard >>> >>> Angie and Tim, we have several related reports that have come into the >>> help desk of Canada caregivers not seeing shifts in the caregiver Connect >>> App. The on-call engineering team has been looking into the issue. They >>> have believe they identified the ClearCare-related issues and are >>> considering next steps. >>> >>> I will provide an update on the resolution when I know more. >>> >>> Andy >>> >>> >>> >>> On Fri, Dec 9, 2022 at 11:41 PM Angie Markwell >> angie.markwell@thekey.com> wrote: >>> >>>> Hi can someone assist Canada please >>>> >>>> ---------- Forwarded message --------- >>>> From: Timothy Thomas >>>> Date: Fri, Dec 9, 2022 at 8:24 PM >>>> Subject: Re: shift not showing >>>> To: Angie Markwell , Kathryn Nester >>> knester@thekey.com> >>>> Cc: HCA App Support Team >>>> >>>> >>>> Adding Angie Markwell. >>>> >>>> Can we please get a resolution on this ASAP. Thank you. >>>> >>>> On Fri, Dec 9, 2022 at 8:08 PM Kathryn Nester >>>> wrote: >>>> >>>>> Good Evening, >>>>> >>>>> Manpreet Kaur Muhar cannot see her shift in the app for >>>>> tonight 1ppm-7am. Oyetunde Oyeleke also cannot see his shift for tonight in >>>>> the app. I have attached a screenshot from Manpreet. >>>>> >>>>> We have been getting these calls all day long, and yesterday too, what >>>>> is going on with the app? >>>>> >>>>> Thank you, >>>>> Kathryn >>>>> >>>>> >>>>> -- >>>>> *Kathryn Nester* >>>>> *Caregiver Ambassador* >>>>> Home Care Assistance >>>>> Office: 416-488-8777 >>>>> Toronto, ON (EST) >>>>> torontohomecareassistance.ca >>>>> >>>>> --- >>>>> Read Our Testimonials >>>>> Join Our Newsletter >>>>> >>>>> We Are Hiring! >>>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> -- >>> Andy Feldman >>> Head of Product & Digital Production >>> (914) 653-4174 >>> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > -- Andy Feldman Head of Product & Digital Production (914) 653-4174 --000000000000aed8f705ef7efa64 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Appreciate the update, Bernard.=C2=A0 On Sat, Dec 10,= 2022 at 2:22 PM Bernard Mallala < bernard.mallala@thekey.com > wrote: Hello Everyone, A small update o= n this. We have opened case #03274185 with Clear Care to resolve this issue= . On Sat, Dec 10,= 2022 at 7:12 AM Timothy Thomas < tt@thek