----==_mimepart_659733e95d654_2223fbc46133ae81032307fe Content-Type: multipart/alternative; boundary="--==_mimepart_659733e95d569_2223fbc46133ae81032306bd"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_659733e95d569_2223fbc46133ae81032306bd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please see all VP transactions for Calgary clients that were processed in= VP 12/30/23 and hit the clients account on 01/02/24 from VP's end. = Thanks,=C2=A0 Alejandro Aponte Billing@thekey.com 86= 6-226-1702=C2=A0 = = On Thu, 4 Jan at 5:19 PM , Alejandro Aponte wro= te: = = Hi=C2=A0Shawntel,=C2=A0 = = Thank you for your email, we sent the original concern to senior manager= s so they could review and assist. For now Chuck can you provide me a lis= t of PAD clients that were processed on your end so I can compare them to= payments processed in VP for Calgary clients. Lito is out for the week b= ut he did say that he shared a list of clients that had their PAD info up= loaded into VP and to not manually process payments on 12/28 10am EST. Im= not sure if this was ever relayed to you guys or if it was too late by t= hen but I can start figuring out how big the impact is to start on refund= s if needed.=C2=A0 = = = Thanks,=C2=A0 = = Alejandro Aponte = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Thu, 4 Jan at 2:17 PM , Shawntel Sousa wrote: = = Hi Billing,=C2=A0 = = I had raised a concern yesterday that we might be billing the Calgary PA= D client twice for the same payments=C2=A0that were processed on January = 2nd, 2024, I have not received any communication back. = = I have already started receiving=C2=A0concerns from clients that they we= re in fact double billed on January 2, 2024.=C2=A0 = = I have attached a copy of the client bank account showing that we billed= the client through Versa Pay and through manual PAD.=C2=A0 = = I assume more concerns will come up so may I ask that we review all the = PAD payments that were processed on January 2, 2024 through Versa pay and= through Chuck and compare and provide a refund immediately=C2=A0where re= quired.=C2=A0 = = Thank you for your time on this.=C2=A0 = = = = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca ----==_mimepart_659733e95d569_2223fbc46133ae81032306bd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please see all VP transactions for Calgary clients that = were processed in VP 12/30/23 and hit the clients account on 01/02/24 fro= m VP's end. Thanks,=C2=A0 Alejandro Aponte Billing@thekey.com 866-226-1702=C2=A0 On Thu, 4 Jan at 5:19 PM , Alejandro Aponte= <billing@thekey.com> wrote: Hi=C2=A0Shawntel,=C2=A0 Thank you for your email, we sent the original concern t= o senior managers so they could review and assist. For now Chuck can you = provide me a list of PAD clients that were processed