--000000000000b7970a05e196c04c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good! Thank you! Sandra Sandra Daoust *Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Jun 16, 2022 at 4:46 PM Keri Thrush wrote: > I appreciate your support, Sandra. With the information you provided and > Medallia's reporting, it should definitely be sufficient. Although, I > will let you know otherwise. > > Thank you! > > On Thu, Jun 16, 2022 at 1:39 PM Sandra Daoust sdaoust@homecareassistance.com> wrote: > >> Perfect! If it's helpful, I can forward you any that come in that I know >> are Canada and still locally managed. >> >> >> >> Sandra Daoust >> >> >> >> *Finance Manager - Canada* >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >> >> >> >> >> >> On Thu, Jun 16, 2022 at 4:37 PM Timothy Thomas wrote: >> >>> Perfect, thanks Keri. >>> >>> On Thu, Jun 16, 2022 at 4:37 PM Keri Thrush wrote: >>> >>>> Thanks so much, Sandra! >>>> >>>> I will go ahead and reach out to the GM's who manage the remaining >>>> sites in order to educate on the new process and get them onboarded ea= rly >>>> next week. >>>> >>>> In the meantime, just in case, I will review all alerts received since >>>> the launch of the closed loop process and forward any to the appropria= te >>>> GM's. >>>> >>>> Thank you, >>>> >>>> >>>> On Thu, Jun 16, 2022 at 10:44 AM Sandra Daoust >>> sdaoust@homecareassistance.com> wrote: >>>> >>>>> Hi Keri, >>>>> >>>>> Thank you for the training on Medalia yesterday. >>>>> >>>>> I am copying Tim Thomas on this email so that we can loop in anyone >>>>> else in the Canadian locations for training as well. >>>>> As mentioned, my billing team is taking care of billing for HCA >>>>> Toronto, Mavencare and HCA Montreal. The other Canadian sites are sti= ll >>>>> managing billing on their own. This will change soon, but currently i= t is >>>>> in their hands. Any billing or service issues that come up for those = sites >>>>> (Winnipeg, Vancouver, Oakville, Waterloo and Calgary) should be tagge= d to >>>>> the GMs of those sites. Tim mentioned that the GMs are already gettin= g >>>>> Medallia notifications, but I am not sure if they are trained on the = closed >>>>> loop process. >>>>> >>>>> Thank you so much! >>>>> Sandra >>>>> >>>>> >>>>> >>>>> Sandra Daoust >>>>> >>>>> >>>>> >>>>> *Finance Manager - Canada* >>>>> >>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>> >>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>>> >>>>> >>>>> >>>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> --000000000000b7970a05e196c04c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good!=C2=A0 Thank you! Sandra <p d= i