--000000000000fdf27b05e196bc26 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I appreciate your support, Sandra. With the information you provided and Medallia's reporting, it should definitely be sufficient. Although, I will let you know otherwise. Thank you! On Thu, Jun 16, 2022 at 1:39 PM Sandra Daoust wrote: > Perfect! If it's helpful, I can forward you any that come in that I know > are Canada and still locally managed. > > > > Sandra Daoust > > > > *Finance Manager - Canada* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > sdaoust@homecareassistance.com | Homecareassistancemontreal.ca > > > > > > On Thu, Jun 16, 2022 at 4:37 PM Timothy Thomas wrote: > >> Perfect, thanks Keri. >> >> On Thu, Jun 16, 2022 at 4:37 PM Keri Thrush wrote: >> >>> Thanks so much, Sandra! >>> >>> I will go ahead and reach out to the GM's who manage the remaining site= s >>> in order to educate on the new process and get them onboarded early nex= t >>> week. >>> >>> In the meantime, just in case, I will review all alerts received since >>> the launch of the closed loop process and forward any to the appropriat= e >>> GM's. >>> >>> Thank you, >>> >>> >>> On Thu, Jun 16, 2022 at 10:44 AM Sandra Daoust >> sdaoust@homecareassistance.com> wrote: >>> >>>> Hi Keri, >>>> >>>> Thank you for the training on Medalia yesterday. >>>> >>>> I am copying Tim Thomas on this email so that we can loop in anyone >>>> else in the Canadian locations for training as well. >>>> As mentioned, my billing team is taking care of billing for HCA >>>> Toronto, Mavencare and HCA Montreal. The other Canadian sites are stil= l >>>> managing billing on their own. This will change soon, but currently it= is >>>> in their hands. Any billing or service issues that come up for those s= ites >>>> (Winnipeg, Vancouver, Oakville, Waterloo and Calgary) should be tagged= to >>>> the GMs of those sites. Tim mentioned that the GMs are already getting >>>> Medallia notifications, but I am not sure if they are trained on the c= losed >>>> loop process. >>>> >>>> Thank you so much! >>>> Sandra >>>> >>>> >>>> >>>> Sandra Daoust >>>> >>>> >>>> >>>> *Finance Manager - Canada* >>>> >>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>> >>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>> >>>> >>>> >>>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --000000000000fdf27b05e196bc26 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I appreciate your support, Sandra. With the information yo= u provided and Medallia's reporting, it should definitely be sufficient= . Although, I will=C2=A0let you know otherwise. Thank yo= u! On Thu, Jun 16, 2022 at 1:39 PM Sandra Daoust < sdaoust@homecareassistance.com > wro= te: Perfect! If it's helpful, I can forward you any that come in that = I know are Canada and still locally m