----==_mimepart_668e896558227_1cf3ff74c1fb1383481181e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Audra,=C2=A0 I will share the knowledge base article which will ha= ve process to request access through Saviynt. I will share the link short= ly here. Umesh Shah leads the team. Thanks,=C2=A0 = = = On Mon, 8 Jul at 9:41 AM , Audra Williams wrote:= Thank you for your help!=C2=A0 Who leads tha= t team? =C2=A0 = = = = = = On Mon, Jul 8, 2024 at 6:11=E2=80=AFAM Renee Drobek wrote: = = = Yes! These requests typically route to the Saviynt team rather than my t= eam, so let me check in on the status and escalate. I'll get back to you = when I have an update. = = On Sat, Jul 6, 2024 at 10:19=E2=80=AFPM Audra Williams wrote: = = = Renee, can you please help us to escalate this? = = Best, = Audra Williams = Director, Divisional Operations = = (425) 757-7027 = = TheKey.com = = = = = = = = = = On Thu, Jul 4, 2024 at 12:43=E2=80=AFPM Timothy Thomas w= rote: = = = = @Chad Everitt=C2=A0or=C2=A0@Audra Williams=C2=A0=C2=A0Could you please he= lp escalate this request.=C2=A0Still not no response from SF support.=C2=A0= = = = On Tue, Jun 18, 2024 at 1:57=E2=80=AFPM Timothy Thomas w= rote: = = = @Mike Conner=C2=A0could you assist with this request as well? = ---------- Forwarded message --------- From: Sharon Speirs Date: Tue, Jun 18, 2024 at 1:19=E2=80=AFPM Subject: Fwd: Access f= or Shellie Lim To: Sales Force IT Support = Cc: Timothy Thomas = = Hi there I have=C2=A0sent in two tickets now for the same issue for Sh= ellie Lim and not having access to Sales Force. = Can anyone please get back to me and let me know where I should be reach= ing out for help as our IT department is the one who sent me to your team= = Kind regards = Sharon = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = ---------- Forwarded message --------- From: Salesforce Support Date: Wed, Jun 12, 2024 at 2:13=E2=80=AF= PM Subject: Access for Shellie Lim To: = = = Hi SharonSpeirs, Thank you for submitting a request to the Salesforce S= upport team. Your request has the ticket ID 832486. Please use this ticke= t ID for any communication regarding this request. The Salesforce Support= team will keep you updated on the progress to resolving your ticket. Tha= nk you. = = = = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_668e896558227_1cf3ff74c1fb1383481181e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Audra,=C2=A0 I will share the knowledge base article which will have = process to request access through Saviynt. I will share the link shortly = here. Umesh Shah leads the team. Thanks,=C2=A0 On Mon, 8 Jul at 9:41 AM , Audra Williams &= lt;audraw@thekey.com> wrote: Thank you for your help!=C2= =A0