--000000000000cea7f5061ce49da4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day All, All of these requests have been approved and are waiting on the requester's manager - in the manager's email - for final approval. Once approved by the manager, the person will be granted the requested access. I apologize for the delay as I was OOTO for the past week with no access to the internet and the requests were sitting in my inbox. We are working on a process to prevent this from happening again in the future. Thanks for your understanding and again, I apologize for the inconvenience. Kind Regards, Mike On Wed, Jul 10, 2024 at 9:15=E2=80=AFAM Raj Kumar wrote: > Hi Audra, > > I will share the knowledge base article which will have process to reques= t > access through Saviynt. I will share the link shortly here. > > Umesh Shah leads the team. > > > Thanks, > > > > > On Mon, 8 Jul at 9:41 AM , Audra Williams wrote: > Thank you for your help! Who leads that team? > > > On Mon, Jul 8, 2024 at 6:11=E2=80=AFAM Renee Drobek > wrote: > >> Yes! These requests typically route to the Saviynt team rather than my >> team, so let me check in on the status and escalate. I'll get back to yo= u >> when I have an update. >> >> On Sat, Jul 6, 2024 at 10:19=E2=80=AFPM Audra Williams wrote: >> >>> Renee, can you please help us to escalate this? >>> >>> Best, >>> >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >>> >>> On Thu, Jul 4, 2024 at 12:43=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> @Chad Everitt or @Audra Williams >>>> Could you please help escalate this >>>> request. Still not no response from SF support. >>>> >>>> On Tue, Jun 18, 2024 at 1:57=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> @Mike Conner could you assist with this >>>>> request as well? >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Sharon Speirs >>>>> Date: Tue, Jun 18, 2024 at 1:19=E2=80=AFPM >>>>> Subject: Fwd: Access for Shellie Lim >>>>> To: Sales Force IT Support >>>>> Cc: Timothy Thomas >>>>> >>>>> >>>>> Hi there >>>>> I have sent in two tickets now for the same issue for Shellie Lim and >>>>> not having access to Sales Force. >>>>> Can anyone please get back to me and let me know where I should be >>>>> reaching out for help as our IT department is the one who sent me to = your >>>>> team >>>>> Kind regards >>>>> Sharon >>>>> >>>>> Sharon, Speirs >>>>> >>>>> General Manager >>>>> Vancouver, BC >>>>> Office: 778.279.3634 >>>>> sspeirs@thekey.com >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Salesforce Support >>>>> Date: Wed, Jun 12, 2024 at 2:13=E2=80=AFPM >>>>> Subject: Access for Shellie Lim >>>>> To: >>>>> >>>>> >>>>> Hi SharonSpeirs, Thank you for submitting a request to the Salesforce >>>>> Support team. Your request has the ticket ID 832486. Please use this