--000000000000e6dc8705ef186f18 Content-Type: text/plain; charset="UTF-8" Received and understood. On Mon, Dec 5, 2022 at 11:56 AM Ali Malik wrote: > Hi Team, > > I want to develop a client communication process to make it easier on all > of us when client issues arise. > > We have many requests on a weekly basis from clients regarding various > issues i.e creditcard, bookings, invoice request, account statements etc. > > These requests get sorted out based on when they arrive. Currently it is > only myself handling all requests and changes. I would appreciate it if we > can develop a process where we have a 24-48hour business day turnaround. > > We had clients in the past emailing on a weekend and getting frustrated > with no response back. If we make clients aware that we will handle all > inquiries within 24-48 business hours, it'll ease the miscommunication. > > I will discuss with Tim and get input on how we can strengthen any loose > ends when it comes to policies and procedures/ system issues. > > Until we figure out a plan going forward, please when communicating with > clients, let them know we are working on their request and will respond > within 24-48 business hours. > > If there are any issues with this, please don't hesitate to reach out. > > Warm regards, > > -- > *Ali Malik* > Manager - Financial Operations > > -- Brian Boxall Client Success Manager Home Care Assistance of Winnipeg, MB *Calgary Office: *403-301-3777 *Winnipeg Office: *204-489-6000 *Mobile Device*: 431 - 887 -1785 344-530 Kenaston Blvd @ Kenaston Crossing Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca) Join Our Newsletter Champions of Longevity --000000000000e6dc8705ef186f18 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received and understood.=C2=A0 On Mon, Dec 5, 2022 at 1= 1:56 AM Ali Malik < ali.malik@the= key.com > wrote: Hi Team, I want to develop=C2=A0= a client communication process to make it easier on all of us when client i= ssues arise. We have many requests on a weekly bas= is from clients regarding various issues i.e creditcard, bookings, invoice = request, account statements etc. These requests=C2= =A0get sorted out based on when they arrive. Currently it is only myself ha= ndling all requests and changes. I would appreciate it if we can develop a = process where we have a 24-48hour business day turnaround.=C2=A0 = We had clients in the past emailing on a weekend=C2=A0and ge= tting frustrated with no response back. If we make clients aware that we wi= ll handle all inquiries within 24-48 business hours, it'll=C2=A0ease th= e miscommunication. I will discuss with Tim and ge= t input on how we can strengthen=C2=A0any loose ends when it comes to polic= ies and procedures/ system issues. Until we figure= out a plan going forward, please when communicating with clients, let them= know we are working on their request and will respond within 24-48 busines= s hours.=C2=A0 If there are any issues with t