--00000000000018110a060e0e6111 Content-Type: multipart/alternative; boundary="000000000000181109060e0e6110" --000000000000181109060e0e6110 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team - FYI, Kira, our new team member, flagged a negative review in the screenshot below. Can your team follow up with this caregiver? Otherwise, we will post a public reply. ---------- Forwarded message --------- From: Kira Farnham Date: Fri, Dec 22, 2023 at 11:52=E2=80=AFAM Subject: Bad Google Review To: Megan Heinen Hi Megan, I attached another poor review from Calgary. Anything I should do?[image: Screenshot (9).png] Best, Kira --000000000000181109060e0e6110 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team - FYI, Kira, our new team member, flagged a negati= ve review in the screenshot below. Can your team follow up with this caregi= ver? Otherwise, we will post=C2=A0a public reply.=C2=A0 ---------- Forwarded= message --------- From: Kira Farnham < kira.farnham@thekey.com > Date: Fri, Dec 22, = 2023 at 11:52=E2=80=AFAM Subject: Bad Google Review To: Megan Heinen = < mheinen@thekey.com > Hi Megan, I attached another= poor review from Calgary. Anything I should do? Best, Kira --000000000000181109060e0e6110-- --00000000000018110a060e0e6111 Content-Type: image/png; name="Screenshot (9).png" Content-Disposition: inline; filename="Screenshot (9).png" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: ii_lqh1r6yk0 iVBORw0KGgoAAAANSUhEUgAAB4AAAAQ4CAYAAADo08FDAAAAAXNSR0IArs4c6QAAAARnQU1BAACx jwv8YQUAAP+6SURBVHhe7N0HYBRV/gfw75b0kJCEUEPvIIiCBRVsYMOK4h32dna9v5z11FNPz356 9opdOXs5sQIWUCyoCFKlJxh6SEjf9n+/NzNhstkku8km2STfD46ZmZ2dnZ2defPm/ea953COHR8A ERERERERERERERERERG1ek7zLxERERERERERERERERERtXIMABMRERERERERERERERERtREMABMR ERERERERERERERERtREMABMRERERERERERERERERtREMABMRERERERERERERERERtREMABMRERER ERERERERERERtREMABMRERERERERERERERERtREMABMRERERERERERERERERtREO59jxAXO8cZwu ICkZjuQkIC4ecLnV4FQfEFmMOeD3Az6fMVRWIlBWCpSVAX413YwCaq84HMZfqL8y4pAZRERhClQl IGYyov7XEqkI0zMiaiimY0TU2sVEOlbtXjkOcKt7ZTUv0ntlImqfqsrJvGqoKEOgtBQoLzNfbT7M jxFRQ8XKfWVIatP09uhETrZVb6HxmpphbGdALaPGd38NIqJWofEBYIcTjsxMIC29yTJ++iJRWIjA zh2AZHyblErQqxJ3IqLo0nnFZsswMj0jouhjOkZErV2zpWNyr5yRCUfHjuYMIqLoCHi9COwsAIoK zTlNifkxIoq+5r2vrM5I1dTfgErbIvx8HSdWG25sOlNGIoptjQsAd0hTN7RZcLhd5oympTO4O7YB xcXmnOjRO0En4HqSiKhJ6YcfJcPZBIkO0zMiag5Mx4iotWvKdAwpKXB06gyHq3nulYmofQp4PAhs 2wpI63lRxvwYETWHJs2PhSKfF7WPiurKiIiiruFtTqVnqBva7GYL/gqH2w1Hdhdd2ziajOuMXGj0 JBFRk7PSG53+RBHTMyJqLkzHiKi1a6p0DB0z4OzSjcFfImpyjrg4OLt1hyOzkzknOpgfI6Lm0mT5 MTtZuRr0Z0Q1XXOY6aU5EBHFmMgDwCpVliCsMytLjTZ/TlA+0ymB5yyVuW3s5xuPGOl0vyW+CxG1 b5LuGCmPSovM9KjBmJ4RUQtgOkZErV1U0zFF7lOdmVnmFBFR85Cm5nU5WWMxP0ZELSDa+bHqjOaa 5QOaIlXT61T/Mz+FiCimRB4Alr5+O3QwJ1qOI71jo2sCS+ftREQtz9Ho9IjpGRG1LKZjRNTaNT4d g7pH1fepREQtQKc/6SwnI6LWLAr5sSASlm2OpE2C2DoIzDgwEcWQyALASUlRb1amMfS2JCWbU5Ex EmSmyEQUI1R61NAUiekZEcUEpmNE1No1Ih2Te2VnNGrfERE1gjMrW6dHDcH8GBHFhMbkx4JIkmbV LW4O8lkBB9N