--0000000000005b120706144b4fcb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for your time today. Have a wonderful weekend! *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Fri, Mar 22, 2024 at 11:08 PM Cathy Gerth wrote: > Thank you so much > > On Fri, Mar 22, 2024, 8:02=E2=80=AFp.m. Audra Williams wrote: > >> Hi All! >> >> Thank you all for taking time out of your day to review the new SLA. I >> know that it was a lot of information all at once, so please feel free t= o >> ask any follow up questions that you may have. >> >> After the meeting, I decided to create a Canada ClearCare Documentation >> Tagging Process >> that >> will better follow your current practice while still meeting the KPI's o= f >> the SLA. >> >> We also discussed the Satisfaction Guarantee commitment today, so I have >> added the flyer so that you have it easily accessible. Please >> remember that your GM needs to approve this prior to utilizing it. I ha= ve >> asked ClearCare support to add the Satisfaction Guarantee tag as it has = not >> been added. >> >> >> https://drive.google.com/file/d/1auL_EctiUYTynsE8bCdUP_WKVgE8U2RS/view?u= sp=3Ddrive_link >> >> Please remember that we are all learning to navigate these changes >> together. This is a new process and will take some practice until it >> becomes second nature! >> >> Best, >> >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --0000000000005b120706144b4fcb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for your time today. Have a wonderful weekend!=C2= =A0 Best regards Pauli Shah Client Success Manager Direct: 289-412-1= 441 Office: 905-337-1200 TheKey.ca =C2=A0=C2=A0 = On Fri, Mar 22, 2024 at 11:08 PM Cathy = Gerth <<a href=3D"mailto:cgerth