--000000000000d4f09906144b4174 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much On Fri, Mar 22, 2024, 8:02=E2=80=AFp.m. Audra Williams = wrote: > Hi All! > > Thank you all for taking time out of your day to review the new SLA. I > know that it was a lot of information all at once, so please feel free to > ask any follow up questions that you may have. > > After the meeting, I decided to create a Canada ClearCare Documentation > Tagging Process > that > will better follow your current practice while still meeting the KPI's of > the SLA. > > We also discussed the Satisfaction Guarantee commitment today, so I have > added the flyer so that you have it easily accessible. Please > remember that your GM needs to approve this prior to utilizing it. I hav= e > asked ClearCare support to add the Satisfaction Guarantee tag as it has n= ot > been added. > > > https://drive.google.com/file/d/1auL_EctiUYTynsE8bCdUP_WKVgE8U2RS/view?us= p=3Ddrive_link > > Please remember that we are all learning to navigate these changes > together. This is a new process and will take some practice until it > becomes second nature! > > Best, > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --000000000000d4f09906144b4174 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much On Fri, Mar 22, 2024, 8:02=E2=80=AFp.m. = Audra Williams < audraw@thekey.com > wrote: Hi All! Thank you all for taking time out of your day to review the new SLA.=C2=A0= I know that it=C2=A0was a lot of information all at once, so please feel f= ree to ask any follow up questions that=C2=A0you=C2=A0may have.=C2=A0 = Af= ter the meeting, I decided=C2=A0to create a=C2=A0 Canada ClearCare Documenta= tion Tagging Process =C2=A0that will better=C2=A0follow your current pra= ctice while still meeting=C2=A0the KPI's=C2=A0of the SLA. We also=C2= =A0discussed the Satisfaction Guarantee commitment today, so I have added t= he flyer so that you have it easily accessible.=C2=A0 Please remember=C2=A0= that your GM needs to approve this prior to utilizing it.=C2=A0 I have aske= d ClearCare support to add the Satisfaction Guarantee tag as it has not bee= n added. https://drive.google.com/file/d/1auL_EctiUYTynsE8bCdUP= _WKVgE8U2RS/view?usp=3Ddrive_link Please remembe= r that we are all learning to navigate these changes together.=C2=A0 This= =C2=A0is a new process and will take some practice until it becomes second = nature!=C2=A0 Best, -- Audra Williams= Director, Division= al Operations <ta