RE: 161547 Susan Cohn - Carescout Verification of Hourly Rate / Rate Discrepancy on Invoice 865467 - [#960572]

This is a multipart message in MIME format. ------=_NextPart_000_0D44_01DB0DAA.5AA31440 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0D45_01DB0DAA.5AA31440" ------=_NextPart_001_0D45_01DB0DAA.5AA31440 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Is it higher or lower than what the client signed for originally?   From: Diane Mockenhaupt   Sent: Monday, September 23, 2024 11:18 AM To: Marc Atkinson Cc: jinniefer.castillo@thekey.com; sviscomi@thekey.com; tt@thekey.com; = audraw@thekey.com; tsilton@thekey.com; eclark@thekey.com Subject: Re: 161547 Susan Cohn - Carescout Verification of Hourly Rate / = Rate Discrepancy on Invoice 865467 - [#960572]   Hi MArc, I am adjusting her rate to $30/hr to coincide with the = Carescout agreement. Should we get a new consent agreement signed?   Thanks, Diane     On Mon, Sep 23, 2024 at 1:13 PM Marc Atkinson = > wrote: Hi Chicago Team,   Please reference the below email from Sachel at Carescout regarding the = hourly rate verification for new client Susan Cohn = (https://hcachicago.clearcareonline.com/clients/7474791/).     ​Sachel is advising that the $50.00/hour rate cannot be verified = on their end and cannot be located on their rate card.    Can your office please review this to confirm if the hourly rate is = correct at $50.00/hour or to confirm if it needs to be updated to match = Carescout's rate card?       Here are all of the completed shifts for this client, thus far. I = checked a few of the scheduled shifts, and they're all set to bill at = $50.00/hour.   Thank you!   On Mon, 23 Sep at 2:07 PM , Marc Atkinson > wrote:  Hi Sachel,    Thank you for your email regarding the verification of the hourly rate = for Susan Cohn. Please allow us a little time to look into this. We will = get back to you as soon as possible with a resolution.   Regards,   Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com   8:00AM-5:00PM EST Monday-Friday       On Fri, 20 Sep at 3:58 PM , Blunte, Sachel (CareScout) = > = wrote:  Blunte, Sachel (CareScout) (Sachel.blunte@CareScout.com) has sent you a = protected message.    Read the message Learn about messages = protected by Microsoft Purview Message Encryption.  Need help? Call 1-800-404-2956 for help viewing your encrypted email = message. *This email message and its attachments are for the sole use of = the intended recipient or recipients and may contain confidential = information. If you have received this email in error, please notify the = sender and delete this message. Privacy Statement   Learn More on email = encryption.  Microsoft Corporation, One Microsoft Way, Redmond, WA 98052  960572:611100  ------=_NextPart_001_0D45_01DB0DAA.5AA31440 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#def