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Re: 161547 Susan Cohn - Carescout Verification of Hourly Rate / Rate Discrepancy on Invoice 865467 - [#960572]

From
Diane Mockenhaupt <dmockenhaupt@thekey.com>
To
Marc Atkinson <billing@thekey.com>
CC
jinniefer.castillo@thekey.com, sviscomi@thekey.com, tt@thekey.com, audraw@thekey.com, tsilton@thekey.com, eclark@thekey.com
Date
Mon, 23 Sep 2024 13
Folder
INBOX
Hi MArc,  I am adjusting her rate to $30/hr to coincide with the Carescout
agreement.  Should we get a new consent agreement signed?

Thanks,
Diane

On Mon, Sep 23, 2024 at 1:13 PM Marc Atkinson <billing@thekey.com> wrote:

> Hi Chicago Team,
>
> Please reference the below email from Sachel at Carescout regarding the
> hourly rate verification for new client Susan Cohn (
> https://hcachicago.clearcareonline.com/clients/7474791/).
>
>
> ​Sachel is advising that the $50.00/hour rate cannot be verified on their
> end and cannot be located on their rate card.
>
> Can your office please review this to confirm if the hourly rate is
> correct at $50.00/hour or to confirm if it needs to be updated to match
> Carescout's rate card?
>
>
>
> Here are all of the completed shifts for this client, thus far. I checked
> a few of the scheduled shifts, and they're all set to bill at $50.00/hour.
>
> Thank you!
>
> On Mon, 23 Sep at 2:07 PM , Marc Atkinson <billing@thekey.com> wrote:
> Hi Sachel,
>
> Thank you for your email regarding the verification of the hourly rate for
> Susan Cohn. Please allow us a little time to look into this. We will get
> back to you as soon as possible with a resolution.
>
> Regards,
>
> Marc Atkinson
> Billing Help Desk
> 866-226-1702
> billing@thekey.com
> 8:00AM-5:00PM EST Monday-Friday
>
>
>
> On Fri, 20 Sep at 3:58 PM , Blunte, Sachel (CareScout) <
> sachel.blunte@carescout.com> wrote:
> Blunte, Sachel (CareScout) (Sachel.blunte@CareScout.com) has sent you a
> protected message.
>
>
> [image: lock]
>
> Read the message
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