--000000000000f8780e05f18b3a52 Content-Type: multipart/alternative; boundary="000000000000f8780b05f18b3a50" --000000000000f8780b05f18b3a50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amanda, We had sent the attached rates and contract to Sunrise of Burlington. I was told that they do not typically sign an agreement and asked me to fill the "Canadian Vendor Registration Form". We will have to increase our rates to $38/hou, because of rising caregiver recruitment and retention costs driven by inflation. We can still use the essence of the contract and have an amendment to the pricing. Good luck! Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Matt Vijayan Date: Thu, Apr 22, 2021 at 6:38 PM Subject: Sunrise of Burlington Floor Duty Shifts To: Cc: Jeanette Bock , Angie Kunnath , John Bibiris HCA Hi Tonia, Thank you for the call today. We appreciate your trust and confidence on our services. I have attached the signed vendor set up form. Please us know if the below is acceptable by replying to this email at your earliest convenience. Home Care Assistance (HCA) is a non-medical agency and HCA does not provide medical treatments. Sunrise of Burlington hereby releases HCA from any medical liability relating to the services which are provided or are not provided by HCA, and Client acknowledges responsibility for the provision of any medical services. A general description of services to be performed is outlined below. Caregivers shall be capable of performing all typical Activities of Daily Living (ADLs), understand basic infection controls, proper lifting and transfer techniques, and have experience working with clients who have various degenerative conditions such as dementia, Parkinson=E2=80=99s disease, Multiple Sclerosis etc. Invoices are sent weekly and are due upon receipt. Client agrees to pay invoices on-time and understands interest charges may apply for balances over 30 days past due at a rate of 2% per month (effective rate of 26.82% per annum). HCA reserves the right, at its sole discretion, to terminate services for failure to pay invoices in a timely manner. *Cancellations* In the case that Client relieves a Caregiver of their duties or fails to cancel hourly services scheduled at least seventy-two (72) hours before service is scheduled to commence, Client will pay a cancellation fee equivalent to the hourly rate for the entire scheduled shift. *Non-solicitation/employment* Client understands that HCA spends a significant amount of time, money and resources in the process of recruiting, screening, hiring and training its Caregivers and therefore, each HCA Caregiver is a valuable asset to HCA. Client further understands that each Caregiver working for HCA is prohibited from accepting private employment from Client directly (or through another o