--0000000000000c892b05e9e61350 Content-Type: multipart/alternative; boundary="0000000000000c892a05e9e6134f" --0000000000000c892a05e9e6134f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable An update on the new Live in Case, client name is Murray Galloway. Allison has an assessment today at 1:00 pm and all client documents are back. I did not provide them with a predicted start date, I informed them that historically Live in takes longer to assign and at minimum we would need next week to assign/ find the best fit for Murray. If we can be kept updated though on an eta on assigning Schedule: Monday to Sunday Live in Location: 1 Claredon Avenue. Toronto, ON. M4V 1H8 Care details: Male client with mobility decline/ frail. Will need ambulatory/ transfer support, assistance with personal care, meal preparation, light housekeeping, range of motion exercise, etc *Taylor Cleland* | Client Solution Manager *Home Care Assistance * 70 Richmond St. E | Toronto, ON M5C 1N8 Phone: 416- 488- 8777 ext. 4 tcleland@homecareassistance.com www.torontohomecareassistance.ca On Thu, Sep 29, 2022 at 1:26 PM Timothy Thomas wrote: > Let's book a 30min meeting with Joey, Angie and Chuck and myself please. > > On Thu, Sep 29, 2022 at 1:00 PM Joey Taylor joey.taylor@homecareassistance.com> wrote: > >> Perfect!! >> It would be very area specific!! In Montreal, we would need about a week= . >> 2-4 weeks seems like a very long waiting period for a client, ideally, I >> think for Montreal and Toronto it should be a 1-week deadline. >> We can discuss this in more detail on the pipeline (or at another >> meeting?). >> >> On Thu, Sep 29, 2022 at 12:56 PM Timothy Thomas wrote: >> >>> Fair point Angie. >>> >>> Joey, let's review and create a service level agreement (expectation) >>> for starting a live-in case. >>> >>> On Thu, Sep 29, 2022 at 12:45 PM Angie Kunnath >>> wrote: >>> >>>> Thanks for the heads up Taylor. We'll try to fulfil them as quickly as >>>> we can. >>>> >>>> @Joey @Tim: We'll need to develop a strategy to manage client >>>> expectations for Live-in cases. In the past, we would ask for a 2-4 we= ek >>>> timeline after the contract is signed to staff the case. If there is a >>>> sense of urgency, we sign the client up for hourly and live-in care an= d >>>> start services with hourly caregivers. >>>> >>>> Regards, >>>> >>>> Angie Kunnath >>>> >>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >>>> Waterloo & Wellington region* >>>> >>>> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 >>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 >>>> >>>> >>>> >>>> *Champions of Aging Well* >>>> >>>> *www.**H**o * >>>> >>>> *me Care >>>> Assistance >>>> Waterloo >>>> .ca >>>> www.HomeCareAssistanceGuelph.ca= * >>>> *www.HomeCareAssistanceOakville.ca* >>>> *www.HomeCareAssistanceMississauga.ca* >>>> >>>> >>>> Visit our Website >>>> Read our Mission >>>> Balanced Care Method >>>> Hospita